Region Director

We're healthcare people-and we're deeply committed to improving patient care. Acurity helps providers deliver better care and reduce operating expenses through enhanced supply chain performance. With our tailored solutions and industry expertise, we illuminate the path to streamlined operations, cost savings and optimal performance. Join our team in harnessing the power of innovation to navigate the complexities of healthcare with ease.

What will you be Doing:

Plan, execute, and oversee account management of supply chain services at existing members/customers, while maintaining and renewing products/services, document high level of customer validated savings, and assisting in expanding current accounts product lines and business solutions. This position will work closely with assigned accounts (hospitals and health systems) and determine resources needed to achieve breakthroughs and performance improvement in supply chain products and services, and where applicable, labor cost (productivity and benchmarking), clinical quality / safety programs. All efforts and solutions will be supported by Premier data products and services.

This position works in collaboration with other field Region Specialists, Premier Performance Partner staff, client services, product management, operations, new business development to ensure customer service and value provided exceeds customer expectations. Maintain product and service knowledge and technical competency in all products offered throughout Supply Chain Services. Maintain awareness and knowledge of other business groups to better serve accounts and to drive additional member engagement. Works closely with Premier Integrated Account Team to ensure coordinated account planning and maximize customer value from the Premier relationship.

Required Qualifications

Work Experience:
Years of Applicable Experience - 7 or more years
Education:
Bachelors (Required)

Preferred Qualifications

Skills

Client Management
Healthcare
Business Analytics

Relevant Experience to include:

Supply chain management
Healthcare sales/account management
P/L management experience
Resource utilization/cost management experience

Education:

Masters

Key Responsibilities

Account Management

Understand the member's goals/objectives, strategies, and financials
- Use member's strategic plans to understand strategy, key objectives, and gaps to develop effective account plans and account activities
- Know specific goals for key contacts (leaders in supply chain, pharmacy, facilities, dietary, etc.) in order to develop joint goals
Establish and maintain strategic account plans which align member's strategy and objectives to specific products and solutions
- Facilitate monthly account team calls
- Manage teams recurring maintenance of account plan
- Track and communicate account progress to team and executives and course correct as needed
Schedule, plan, and lead member quarterly business reviews in concert with the entire account team
Create and maintain a supply chain improvement plan to include:
- Documenting overall member supply chain goals & savings goals
- Agreement on which goals to support
- Develop and maintain tracking mechanism for joint goals
- Consistent review with member supply chain leadership
Identify, develop, maintain and strengthen executive relationships throughout the accounts through a regular cadence of meetings and interactions
Manage complex health systems across varying aspects of the business (supply chain, clinical, operations, population health)
Generate leads for account growth to meet FY-Fiscal Year revenue targets
- Drive contract penetration via savings opportunity analytics and presentations and utilization market data to identify underutilized contracts
- Drive uptake on Purchased Service, Rx and Dietary contracting by developing relationships across member organizations
- Coach members on value of utilizing Premier contracts, products, and services
- Manage strategic supplier and partner relationships
- Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership
Troubleshoot, triage, and escalate customer issues and follow through on resolution
Work with customer on how to effectively use the data products
Educate customers on how to run reports, perform analysis, and identify opportunities in conjunction with client services if appropriate
Identify and coordinate appropriate Premier resources (Fee for Service and value add) to support hospital in achieving goals.
Understand how the member utilizes the products and services utilized
Assist business development (sales) team and RVP as needed in positioning additional business
Participate in the development of new and innovative approaches to maximize customer value/satisfaction and grow the business.
Support corporate initiatives in order to assist the hospital in gaining full value of the program and to enable hospitals to reach established high performance levels.

Administrative

Ensure smooth and effective operations between company and member
Management of staff, if applicable
Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports
Responsible for managing billing and accounts receivable to Premier standards for assigned accounts.
Engage in process management to improve current processes as necessary
Represents the interests of Client Management internally in a variety of settings within and outside of the business group
Facilitate routine team meetings and conference calls; attend meetings as needed
Make presentations regarding Supply Chain Services results and value as appropriate at conferences, workshops, board retreats, etc.
Participate in cross functional teams across Business units as requested
Understand organizational structure and all product offerings

Project Management

Assist with product implementation service delivery (overall project management)
Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources, etc. in order to facilitate successful implementation with the customer
Work with key stakeholders to understand project requirements and expectations
Point of contact to communicate any changes in project plans, status, timelines and issues
Lead problem resolution to ensure customer expectations are met

Additional Job Requirements:

Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats.
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Travel Requirements: No travel required

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

Premier's compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier's internal salary range for this role is $99,000 - $185,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:
• Health, dental, vision, life and disability insurance
• 401k retirement program
• Paid time off
• Participation in Premier's employee incentive plans
• Tuition reimbursement and professional development opportunities

Premier at a glance:

Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)
Named one of the World's Most Ethical Companies® by Ethisphere® Institute for the 13th year in a row
The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

Employees receive:

Perks and discounts
Access to on-site and online exercise classes
Paid time off to volunteer in their communities

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to [redacted] or contact Premier Recruiting at [redacted].

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Region Director