The Opportunity:

The Service Line Director owns the end-to-end performance of the Regulatory Filings service line. This role is accountable for delivery quality, capacity, risk management, and continuous improvement. The director ensures that service is reliable, scalable, and commercially sound.

Accountable for:

Operational excellence - meets utilization, turnaround, quality, and margin targets for their service line.
People & capability development - builds supervisor bench strength, drives training and feedback, partners with staffing and L&D on upskilling.
Process Compliance & Improvement - enforces standards, identifies efficiency gains, and partners with Strategy & Ops to implement changes.
Client Delivery Performance - ensures consistent service to clients; addresses escalations within their line before they reach senior leadership.
Resource Planning & Forecasting - collaborates with Staffing & Regional leads to anticipate demand, balance workload and plan headcount.

What you'll do:

Lead the service line to achieve operational targets including utilization, turnaround times, quality, and margin goals.
Develop and mentor supervisors and team members; ensure continuous feedback and training programs are in place.
Enforce process standards and compliance; identify opportunities for efficiency and partner with Strategy & Ops to implement improvements.
Monitor client delivery performance; resolve escalations promptly and maintain high client satisfaction.
Collaborate with Staffing and Regional leads to forecast resource needs, balance workloads, and plan headcount effectively.
Drive initiatives that improve service delivery and align with organizational goals for scalability and client experience.

To Qualify for the role, you will have:

Bachelor's degree in Business, Operations, or related field required; advanced degree preferred.
Minimum 8+ years in regulatory operations, compliance services, or adjacent professional services.
REQUIRED: Demonstrated success leading large teams through restructuring, transformation, or operating model changes.
STRONGLY PREFERRED: Ownership of high-volume, recurring regulatory filings across multiple regulatory bodies Hands-on experience with regulatory filing platforms, portals, or RegTech tools. Experience scaling filing operations while maintaining accuracy and timeliness. Client-facing accountability for filing outcomes, including communication of delays, defects or regulatory updates.
Proven track record of managing teams, driving operational excellence, and improving processes.
Experience in resource planning and client delivery management in a complex environment.

Skills and Attributes for Success:

Strong leadership and people development skills.
Excellent communication and stakeholder management abilities.
Analytical mindset with ability to identify and implement process improvements.
Proficiency in resource planning and forecasting.
Ability to manage escalations and maintain client satisfaction under pressure.

What working at ACA offers:

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You'll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

The cash compensation range we have provided has been benchmarked against similar organizations of comparable size, sector, and age. Our offers of employment consider a variety of factors, including but not limited to, unique skill sets, specific expertise or certifications and business/organizational needs. It is not typical for us to hire talent at the top of the range for a role, in part because it's so important to us to allow all ACA employees the opportunity to develop over time, and to feel rewarded for doing so. Our listed range is a reasonable estimate of the total yearly compensation.

Salary Range: $130 - 150K

ACA Group

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