As a Managed Service Provider Senior Engineer, you’ll be at the forefront of providing exceptional technical support and innovative solutions to our valued clients. Your expertise will be instrumental in ensuring smooth operations and optimal performance across various IT infrastructures.

In this role you will:

Delve deep into technical intricacies, offering 3rd level support to clients and swiftly resolving complex issues with finesse.
Collaborate seamlessly with our 2nd level support team, leveraging collective wisdom to tackle challenges efficiently.
Empower clients with proactive guidance, equipping them to navigate and prevent future technical hiccups.
Unleash your creativity in designing, implementing, and managing cutting-edge IT solutions that propel our clients towards success.
Stay ahead of the curve by keeping abreast of the latest IT trends and technologies, ensuring our services remain at the forefront of innovation.

To be successful in this role, you will need:

5+ years of experience in the dynamic realm of managed service providers to drive impactful results.
High school diploma or equivalent; associate or bachelor’s degree in a related field is preferred.
Relevant certifications, such COMPTIA Network+, are advantageous.
Experience in network troubleshooting and configuration, preferably in a professional environment.

Strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and network topologies, VLANs and VPNs.

Familiarity with network monitoring tools and technologies (e.g., SNMP, Wireshark).

Proficiency in network device configuration and management (routers, switches, firewalls).

Understanding of network security principles and best practices.
Excellent problem-solving and analytical skills.
Effective communication and interpersonal skills for collaboration and customer support.
Ability to work independently and prioritize tasks in a fast-paced environment.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Compensation Package:

Hourly pay
Overtime pay

Schedule:

Choose your own hours
Monday to Friday

Ability to Commute:

Watertown, NY 13601 (Preferred)

Ability to Relocate:

Watertown, NY 13601: Relocate before starting work (Preferred)

Work Location: In person

Advanced Business Systems

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MSP Senior Engineer