CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for a Data Engineer to join our team.

As a successful Data Engineer, you will design, maintain, and optimize the data systems that power our integrations, analytics, and reporting. You’ll work across multiple internal and external platforms to ensure our data is accurate, accessible, and actionable.

Build, maintain, and monitor data pipelines and ETL workflows connecting to various external systems (e.g., Salesforce, HubSpot, BigQuery, Snowflake, etc.)
Collaborate with internal teams to ensure data quality, consistency, and reliability across systems
Support the design and implementation of data models and schemas to improve data organization and reporting
Develop and maintain internal data reporting infrastructure to support business intelligence, product, and operations teams
Automate recurring data processing and transformation tasks
Work closely with engineering and product teams to improve data availability and accessibility
Troubleshoot integration failures, data discrepancies, and performance issues in pipelines

What skills will help you be effective on our team?

Bachelor’s degree in Computer Science, Data Engineering, Information Systems, or related field
Minimum 5+ years of experience in data engineering, ETL development, or related roles
Strong SQL experience (MySQL, PostgreSQL, or another relational database)
Experience designing and implementing data models and architecture for analytics and reporting
Hands-on experience with external API integrations (Salesforce, HubSpot, BigQuery, Snowflake, etc.)
Experience building dashboards or reports for internal teams using tools such as Looker, Tableau, Power BI, or SQL-based reporting solutions
Experience with ETL tools or frameworks (e.g., Airflow, dbt, Pentaho, custom Python-based workflows)
Familiarity with data warehousing concepts and cloud data ecosystems (AWS, GCP, etc.)
Knowledge of scripting languages for data manipulation and automation
Understanding of version control (Git) and CI/CD pipelines for data workflows
A high-level of accommodation and flexibility to work in a fast-paced environment of constant change and the ability to perform well under pressure and deadlines
Strong attention to detail and organization
The ability to work independently, but also be a strong team player across the organization
Strong communication skills and the ability to communicate with anyone

What you get in return:

The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
We love to give out annual merit increases to team members who are meeting our expectations
We offer a hybrid in-office work schedule based upon the employee’s position and performance
Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday or their choice
24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at they favorite charities or support their causes
401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
Free basic medical, dental, and prescription coverage for employees and generous coverage for your family; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses
Up to 4 weeks of paid parental leave
Free basic life insurance and AD&D coverage equal to your annual salary
Free short term disability coverage at 100% of salary after being employed for 6+ months
Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action

CallTrackingMetrics, LLC

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