Career Area:
Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Global Construction & Infrastructure (GCI) is hiring a Senior Product Support Account Manager within their North America Managed Accounts team. This role has responsibility to cover key Waste Industry accounts in the U.S. and Canada.

In this role, you will maintain effective internal and dealer partnerships and manage relationships with key waste accounts so that sales objectives can be achieved. You will develop and execute account strategies and activities for assigned accounts, identifying business needs and problems and be accountable for the development and implementation of market strategies as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.

What You Will Do:

The role provides direct technical support and waste jobsite visits.
Work closely with account sales manager and dealers to develop and grow product, parts and product support strategies.
Consult with dealers and internal business partners on the subject of aftermarket sales and service support.
Design processes for informing customer of solutions, dates, anticipated delays and any additional information needed by the customer.
Work directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.
Follow organizational policies and procedures, staying abreast of compliance requirements, and maintaining clear and direct line of communication within the organization to meet customer requirements.
The position will provide input on the severity and priority of customer issues to the marketing and product group teams to maintain appropriate voice of the customer during issue resolution, NPI activities and marketing campaigns.

What You Have (Core Skills)

Customer Focus, Relationship Management and Effective Communications: Ability to maintain productive, long-term relationships with clients, internal and dealer parties, clear and effective communications, and to facilitate the creation of the 'right' products and services to resolve customer business issues.
Value Selling: Ability to differentiate support offerings that address clearly understood customer needs and to qualify sales prospects based on a clear understanding of customer business needs and the organizations ability to meet those needs.
Negotiation, Decision Making & Critical Thinking: Ability to negotiate successfully across the organization, with dealers and clients in a constructive and collaborative manner and to accurately analyze situations in order to reach productive decisions based on informed judgment. Detail the risks of negotiation breakdown from each party's perspective and protect own position, while demonstrating willingness to achieve win-win.
Account Management: Ability to manage day-to-day activities, providing services and support to existing clients and to advise on the appropriate solutions to complex customer accounts problems.

Top Candidates Will Also Have:

Job-related experience in Waste industry applications (Landfill & Transfer Stations) and Waste specific machines (Compactors, Waste Handler Dozers and Wheel Loaders)
Knowledgeable of dealers and our working partnership in combination with understanding of our dealer's service capabilities and operations around Waste applications
Thorough Understanding of Rebuild process and commercial impact to growth initiatives
Specific industry experience with Construction Industry products, services, work tools and digital solutions exposure
Thorough understanding of Caterpillar company policies, systems, and procedures i.e. SIS, SIMSi, RWA, Goodwill policy & management, CPI management, General Warranty administration, Product Group organizations, Parts distribution
Bachelor's degree preferably in engineering, business or marketing

Additional information:

Work location: Peoria, IL
The role requires the ability to travel up to 50% within the US and Canada
Domestic relocation assistance is available to Peoria, IL
This position requires a 5-day-a-week in office work schedule (M-F)

Summary Pay Range:
$144,960.00 - $217,320.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:
June 23, 2025 - July 6, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

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