Responsibilities

You will join our CSM-Project (Onboarding) team in the Philadelphia area. You'll be the strategic and operational backbone of our most complex customer deployments, managing the full journey from contract signature to go-live and beyond, typically running 5 to 8 projects concurrently.
What you'll own:

Lead end-to-end project delivery on strategic implementations ranging from 3 to 12 months: scope, planning, resources, risk management, and stakeholder communication.
Guide change management for legal and IT teams at enterprise clients, helping them transition confidently to new workflows and ways of working.
Own the configuration and setup advisory for each customer: you'll develop deep product knowledge across our full suite to deliver the kind of tailored, hands-on implementation DiliTrust is known for.
Run customer training sessions adapted to different user profiles (business, IT, executive) at each stage of the project.
Be the face of DiliTrust during the implementation phase , laying the groundwork for a trusted, lasting partnership that continues well beyond go-live.
Connect the right people at the right time : coordinate across R&D, Application Support, and data migration specialists to ensure smooth technical integrations on behalf of your clients.
Apply an agile project management methodology , adapting your approach to each client's complexity and pace.
Build business fluency in the legal domain (corporate governance, contract lifecycle management, litigation) to speak credibly with General Counsels, Legal Operations, and their teams.
Travel to customer sites as needed to support key project milestones (up to 10-15% travel).

Profile

You're not just a project coordinator. You're the kind of person who naturally takes ownership, earns trust quickly, and stays calm when projects get complex.

2+ years of experience managing SaaS or software implementation projects in a client-facing role.
You've been in the room when things go sideways -- and you know how to keep stakeholders aligned and timelines intact.
You speak both languages : comfortable talking strategy with a General Counsel and configurations with an IT architect.
You ask the right questions before things become problems, and you bring solutions, not just status updates.
You're intellectually curious about legal operations, governance, and the technology transforming them.
You thrive in fast-moving, cross-functional environments and bring structure without bureaucracy.
Bilingual or multilingual skills are a plus given our global client base.

Recruitment Process

Talent Acquisition
Head of Customer Success
Chief Customer Officer

DiliTrust

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