Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Top Secret

Public Trust/Other Required:
None

Job Family:
Solutions Architect

Job Qualifications:

Skills:
Business, Marketing, People Management
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
Yes

Job Description:

Role: ServiceNow Capability Director

US Citizenship Required: Yes

Location: Remote

Clearance: Secret with ability to obtain Top Secret

Travel: 40% or less

Overview

GDIT is seeking a Solutions Director responsible for leading teams in the build, sale, and delivery of ServiceNow services to Federal and State customers. The role focuses on managing resource operations, talent development, sales, and marketing to grow and support our business in a rapidly changing environment.

Key Responsibilities

Team Leadership & Development:
- Build and manage large, high-performing teams by recruiting, developing, and retaining top talent.
- Set a clear vision and strategic direction, aligning team efforts with business goals to drive success.
- Provide mentorship and career development opportunities to enhance team skills and performance.
- Foster a collaborative and inclusive team culture, encouraging innovation and accountability.

Sales & Marketing:
- Develop and implement efficient processes for short sales cycles and effective product demos tailored for federal customers and executives.
- Create and deliver compelling thought leadership pieces, showcasing GDIT's ServiceNow capabilities in various forums and publications to enhance brand awareness and market position.
- Collaborate closely with the sales team to identify market opportunities, craft strategic sales initiatives, and drive revenue growth.
- Execute marketing campaigns focused on the unique value proposition of GDIT's ServiceNow offerings, targeting federal and state government sectors.
- Analyze customer feedback and market trends to continually refine and improve marketing strategies and product positioning.

Business Growth:
- Rapidly scale ServiceNow shared and professional services to meet increasing market demand.
- Develop and implement strategies to expand service offerings and reach new customer segments.
- Identify opportunities for business process improvements that enhance customer experience and operational efficiency.
- Leverage market research and competitive analysis to inform growth strategies and adapt to changing market conditions.

Collaboration & Influence:
- Negotiate with peers and senior leaders to arrive at mutually beneficial solutions to complex business problems.
- Foster a culture of collaboration by valuing diverse perspectives and encouraging open communication across teams.
- Gain support and buy-in for changes to the App Service Portfolio by clearly articulating the benefits and value of proposed initiatives.
- Build and maintain strong relationships with key stakeholders, including executive management, architecture/engineering, cyber, contracts, suppliers, and program management teams.

Operational Rigor:
- Ensure operational discipline by implementing best practices and continuous improvement processes.
- Develop and maintain robust metrics and reporting systems to track performance and identify areas for improvement.
- Cultivate strong relationships with both business and technical leadership to align operational efforts with strategic goals.
- Manage budgets and financials to ensure projects are delivered on time, within scope, and on budget.

Required Qualifications

Bachelor's Degree in a relevant field and 5+ years of experience in Information Technology; 9+ years of experience in Information Technology in lieu of degree.
5+ years of experience working with ServiceNow and shared/managed services.
5+ years' experience leading ServiceNow sales activities.
Experience in federal contracting proposal development and managing budgets/financials.
Ability to lead and influence in a matrixed environment.
Excellent leadership, facilitation, and problem-solving skills.
Broad enterprise-wide business view and appreciation of strategy, processes, capabilities, technologies, and governance.
Strong collaboration skills, capable of managing multiple initiatives and stakeholders.
Ability to transition between tactical and strategic objectives.

Desired Qualifications

20+ years of experience in Information Technology.
10+ years in government contracting environments.
10+ years' experience leading people and managing teams larger than 40.

GDIT IS YOUR PLACE

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

The likely salary range for this position is $191,250 - $258,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
25-50%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

General Dynamics Information Technology, Inc.

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