Your Role on the Expedition:

We are seeking an experienced engineering and technology leader to drive the strategic vision and execution of initiatives that enhance operational performance and efficiency. As Director, Application Platforms, you will play a pivotal role in the evolution of our travel insurance application platforms, delivering high-quality solutions relied upon by customers and employees. You will be accountable for the platforms that underpin our business, overseeing the delivery of new products, services, features, and enhancements. Working with both internal and external teams, you will collaborate across local and global technology groups to ensure cohesive, business-aligned outcomes.

In this role, you will partner closely with senior and executive leadership at GGA and Europ Assistance, as well as stakeholders across all departments, to align platform roadmaps, resources, and delivery commitments. You will develop a deep understanding of the tools, technologies, and systems used at GGA and ensure the platforms consistently deliver business value, reliability, and efficiency. Success requires strong judgment in assessing business impact, directing resources effectively, establishing sustainable processes, and building relationships across a global technology organization. You will oversee managed service partners to ensure 24/7 support, adherence to SLAs, and proactive risk and compliance practices, supported by a small internal technical team. Influence, full-stack or hybrid application-infrastructure experience, and a background in development management or managed service environments will be key advantages.

Chart Your Course:

Leadership - 35%

Management of external partners from strategic planning down to delivery and support with a proactive approach.
Defining solution and implementation plans in collaboration with enterprise architecture.
Directing the development team in the design, development, coding, testing, debugging and release of applications.
Planning and documenting technical specifications for features or system design.
Liaise with IT teams to assist in resolving problems with software products or company software systems.
Executive, peer and team communication as it relates to Application Platforms
Collaboration between Development, QA, DevOps to ensure a SDLC that delivers scalable, quality deliverables to our partners.
Mentoring and development of team members, and ensuring they adhere to determined software quality standards.

Platform Delivery - 35%

Align external partner deliverables and support with the internal team capacity, velocity and delivery ensuring predictable dates and support for live services.
Collaborate with PMO in conceptualizing and development of new software programs and applications.
Assist in the definition, development, and documentation of software's business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
Assist in defining software development project plans, including scoping, scheduling, and implementation.

Application Roadmaps & Development Standards - 20%

Create and/or enhance development and automation standards, embedding security and quality considerations.
Ensure local and global domain standards are factored into the platform development cycle (Architecture, PCI, DORA, etc.)
Ensure standards are adhered to and manage deviations by Managed Service Provider(s)
Evolve the standards with the integration of AI, Agentic AI and other tech evolutions into development workflow

Innovation - 10%

Explore and apply artificial intelligence to delivery activities, including development, testing, and deployments.
Scale the capabilities and capacity of the team using innovative tools and techniques.
Anticipate the future of our business and partner needs by conducting POCs and other activities to position the IT team as a driver in executing our strategy and achieving goals

Your Ticket to Success:

10+ years' application development and delivery experience.
Experience in applying AI to enhancement delivery outcomes.
Strong experience with Spring Boot, JEE, IoC / DI, JPA, Hibernate.
Strong experience with AWS services and infrastructure (AWS SQS, SMS, Lambda, API Gateway / Portal, Route56, EBS, Fargate, CloudFormation, Terraform, etc.).
Strong practitioner of Agile methodology applications to SDLC.
Prior experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues.
Experience with JBoss 7.0 or Wildfly, JMS, HornetMQ, RabbitMQ.
Excellent understanding of design patterns, coding methods and best practices.
Hands-on experience developing test cases and test plans.
Understand principles and best practices of RESTful development.
Databases: MSSQL, MySQL/Aurora, NoSQL / DynamoDB.
Leverage JavaScript Frameworks like React.JS, ExtJS.
Knowledge of the CICD, Pipelines, Maven, GIT, versioning, and release management best practices.
Working knowledge of Linux and Windows.

A plus:

Knowledge of applicable data privacy practices and laws.

Education/Certifications:

High School Diploma required.
Bachelor's Degree required.

Position Coordinates:

This is a Hybrid role based out of our San Diego, CA office.

Time for Take-off:

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
Iris, Powered by Generali: identity and digital protection solution. Learn more here.

Explore new horizons - apply today!

Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Generali Global Assistance

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