Overview

The Director of Property Management will oversee the operations and financial performance of a diverse property portfolio in the Mid-Atlantic region consisting of market rate, student and affordable housing. This role requires strategic leadership and supervision of regional and site teams to ensure operational excellence, improve financial results, and foster a positive environment for both residents and staff. The ideal candidate will be a strong leader with demonstrated success in leading through best practices, meeting operational and financial objectives, and managing first-class relationships, as well as demonstrated experience in developing teams, a strong work ethic.

Responsibilities

Key Responsibilities:

Leadership and Team Development:

Provide leadership and support to on-site and corporate teams within the designated region. Mentor teams, encourage high performance and focus on residents.
Hire, develop, and retain talented operational staff.
Implement training programs to enhance professional development and property performance.
Ensure compliance with fair housing laws and company procedures.
Assist in the recruitment, hiring and effective management of property management professionals, as needed to meet staffing needs.
Lead, develop and coach a team of property management professionals to successfully achieve business objectives.
Develop, administer and deliver "best in class" property management services to all tenants and clients.

Operational Oversight:

Supervise daily operations to ensure properties meet goals for finances, occupancy, and resident satisfaction.
Demonstrate excellent customer service skills when interacting with clients, owners, tenants and vendors to ensure efficient, consistent, and reliable services.
Develop and implement company-wide policies and procedures and property-specific standard operating procedures to improve efficiency.
Identify underperforming properties and strategize for improvement.
Conduct property inspections to maintain appearance and physical condition.
Ensure prompt resolution of resident issues to enhance satisfaction and retention.
Oversee major capital improvements and monitor property maintenance issues, recommending necessary upgrades to maintain market position.
Ensure adherence to company policies, procedures, and industry regulations.
Assist with special projects like due diligence, property acquisitions, dispositions, and support other regions when needed.
Ensure all provisions of any assigned, third-party contracts are met and administered in a timely manner.
Collaborate with members of the Gilbane Investment team, in the development of a strategy for each assigned asset in the portfolio and ensure that annual plans for each property are consistent with the long-term strategy.
Ensure lease document provisions are known and appropriately enforced.
Regularly meet with and provide directions to assigned property management and engineering team(s) to ensure building operations are in accordance with Gilbane's standards and procedures.
Maintain emergency response plans and ensure policies are in place for assigned properties.
Effectively communicate with professionals responsible for asset management, leasing, construction, and accounting and effectively solve problems.

Financial management:

Oversee the creation and monitoring of annual property budgets and maintenance/capital improvement plans.
Analyze financial statements and budget reports, taking corrective action as needed.
Ensure adherence to rent collection procedures and maintain target occupancy levels.
Contribute to project planning for new properties, including marketing and operating projections.
Supervise procurement, negotiating favorable terms with vendors.
Assist in the development and execution of all operational and financial objectives for the properties assigned.
Responsible for annual budgets, monthly and quarterly reports, operational reports and other periodic reports as needed for assigned properties within prescribed timeframes

Affordable housing expertise:

Demonstrate strong knowledge of affordable housing programs, including LIHTC, NYCHA, RAD, HPD, and HUD Section 8, and their requirements.
Ensure compliance with program regulations and maintain accurate resident documentation.
Oversee preparations for rent increases, contract renewals, MOR reviews by regulatory agencies, and respond to findings.

Market rate and student housing management:

Analyze market data to identify trends and work with the Marketing Director to create effective marketing plans for properties.
Manage lease agreements, address tenant complaints, and ensure high tenant satisfaction to promote retention.
Understand student demographics and their needs.
Demonstrate expertise in managing the high turnover rates typical in student housing, including facilitating efficient unit turnovers between academic years and overseeing move-in and move-out processes.

Qualifications

Bachelor's Degree in Business, Real Estate, or a related or equivalent experience.
Minimum of 10 years of property management experience in a leadership role (e.g., Senior Area Manager, Regional Manager, Regional Director).
Minimum of 5 years of experience in a leadership role managing diverse properties, including affordable, market-rate, and student housing.
15+ years' experience managing multiple property management teams or a large-scale regional/national portfolio of a minimum of 5,000 units.
Strong leadership, communication, administrative organization and time management skills.
Demonstrates analytical and budgeting skills and ability to read and analyze profit and loss reports effectively.
In-depth knowledge of real estate, state and federal fair housing laws, regulations, and market trends.
Proficiency in using property management software (Yardi, MRI and/or RealPage preferred).
Excellent communication, interpersonal, and team management skills.
Ability to travel within the Mid-Atlantic region as required.
Strong financial acumen and experience preparing budgets and other types of related financial reports.
Proven ability to motivate and effectively manage employees.
Demonstrated leadership success in responding to and managing building emergencies.

Preferred Qualifications:

Certifications CPM, CAM, RMP, or CMCA preferred.

Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.

The pay ranges from $150,000.00 - $200,000.00 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.

Gilbane Development Company

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Director Property Management