GENERAL MANAGER - Val Vista Lakes (Gilbert, AZ)

FUNCTION & ROLE:

Under general supervision of the Vice President or COO, the General Manager is responsible for overseeing the performance of the personnel and the maintenance of physical property of the Association, ensuring compliance with established company and Board policies and procedures. The General Manager is tasked with maintaining and managing the community, actively supporting the community's values, vision, and philosophies. The General Manager is expected to exhibit a leadership style that ensures residents' needs are met with a high level of satisfaction.

The General Manager also serves as a crucial liaison between the management and the Association, facilitating effective communication and coordination.

SUPERVISORY RESPONSIBILITIES:

The General Manager supervises all on-site staff, facilities, and all facets of on-site maintenance.

Submit your application now and join our growing team!

Compensation: $120,000 per year, based on experience.

REQUIREMENTS:

Qualifications:

Associate's degree or other equivalent experience.
CMCA certified or higher management designation.
Minimum of 4 years of experience as a Community Association Manager preferred, or other management
experience.

Responsibilities and duties:

Community Leadership

Serve in a key community leadership role aimed at building and maintaining connections and opportunities
that foster a true sense of community.
Provide advisory support to the board for long-term planning, goal-setting, and policymaking guidance.
Act as a liaison between the management team and assigned community.

Effective Communication and Relationship Management

Communicate proactively and transparently while building relationships with board members, residents, and staff.
Facilitate regular meetings with the Developer, board members, residents, and volunteers to ensure open lines
of communication.
Daily Operations and Asset Management
Oversee the daily operations, management, and maintenance of community assets.
Maintain Association's annual management calendar.
Management of all on-site personnel to include personnel hiring, training, development, supervision, and
performance evaluations.
Adhere to and ensure that all on-site personnel understand and adhere to all guidelines, policies and
procedures established by the Association and the management.
Facilitate upkeep of residential files and records, legal documents, property deeds, construction plans, member
rosters, contracts, annual reports, meeting minutes, and all other relevant records.
Facilitate and attend all Association Board and Committee meetings.
Actively participate in all community meetings, townhall meetings, and community events.
Coordinate and facilitate monthly staff meetings, communicating all relevant dates to VP or COO.
Ensure timely and accurate preparation of weekly, monthly, quarterly, and annual reports.
Maintain priority action list detailing the status of ongoing projects; provide regular status updates to Board.
Coordinate and conduct long-term and strategic planning sessions for Board of Directors as requested.
Effectively leverage company and vendor resources to execute board directives and achieve community goals.
Oversee service contractors to ensure cost-effective and high-quality service delivery. Negotiate service
contracts and obtain bids as needed or directed by the Board of Directors.
Ensure that all procedures are being adhered to for vendors, contractors, service requests, and maintenance
form logs.
Inspect community assets and common areas at least twice a month and prepare written recommendations
for physical repairs and/or replacements as required by the Board of Directors.
Develop a building maintenance program and schedule for management of community assets.
Governance and Community Standards
Maintain and uphold the community's standards as required by applicable laws, CC&Rs, and design guidelines.
Facilitate the architectural design review process.
Evaluate and oversee the CC&R compliance process.

Liability and Risk Management

Ensure liability and insurance policies comply with requirements set forth by governing documents and
applicable laws.
Develop and implement a comprehensive risk management program in consultation with industry experts and
advisors.
Ensure proper documentation for worker's compensation, liability insurance coverage, and all executed
written contracts for any contractors prior to engaging in work for any property.
Budgeting and Financial Oversight
Collaborate with and assist the Board of Directors in preparing the annual budget for each fiscal year.
Administer and monitor operating and reserve budgets.
Review monthly financial packages and prepare budget variance report for the Board of Directors.
Ongoing review of budget, evaluating ways to improve service and/or cut expenses.
Review all contractual services annually and/or as needed to ensure community objectives are met.
Invoice review and approval as required by Board.

Timely and Accurate Communication

Ensure all association notices are accurate and distributed in a timely manner.
Process all electronic, paper, and telephone correspondence and respond to inquiries and requests in a
professional and timely manner.
Create and prepare complete Board of Directors packets, agendas, and management reports.
Develop and distribute community newsletter as requested by the Board of Directors.
Maintain and update Association website as required.
Other Duties
Perform other duties as assigned to support the overall success and well-being of the community.
Attend all appropriate management training classes, meetings, and seminars as requested.

Employees Excel at:

Consistently projecting a positive image of the company.
Prioritizing tasks effectively in a fast-paced environment, handling interruptions seamlessly.
Being strong team players, ready to assist others as needed.
Demonstrating highly effective interpersonal skills and collaborating well with colleagues.
Providing exceptional customer service.
Maintaining an enthusiastic, professional, and positive demeanor.
Upholding integrity and credibility.

Apply today and be a part of our growing team!

HOAMCO

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GENERAL MANAGER - Val Vista Lakes (Gilbert, AZ)