Director of Community Management

The Director of Community Management owns the overall planning, coordination, and management of an assigned community, playing a key leadership role focused on maximizing profitability and delivering an exceptional home buyer experience. This position directly oversees and provides leadership to community staff, fostering a positive and productive work environment, while acting as a continuous point of contact for home buyers to ensure total customer satisfaction. The Director collaborates cross-functionally with sales, land development, and production teams to plan, organize, and monitor community operations, ensuring efficient execution and operational alignment across all aspects of the community.

Your Responsibilities on the Team

Management

Prepare and monitor all budgets (preliminary cost estimates, revision, final budgets, etc.) for review by Division Controller and Division President
Control all overhead budgets
Adhere to community capital allocation guidelines
Monitor government approvals
Attend Association meetings
Prepare reports as required
Manager company safety program
Carry out supervisor responsibilities in accordance with the company's policies and applicable laws including interviewing, hiring, training, planning, assigning, and directing work, completing performance reviews, rewarding and disciplining associates, addressing complaints, and resolving issues
Supervise Construction Manager, NHC's and other assigned staff
Release sections of land for development

Sales

Coordinate community sales and production activities with services provided by the business unit's centralized departments such as land development, production, homeowner service, sales and closing administration, accounts payable, operations, and bonds and transition
Prepare all contracts, starts, and delivery projections for review and approval of Division President
Resolve issues related to the sales
Conduct weekly sales meetings
Review individual home concessions of discounts with Division President and DOS
Control inventory levels
Collect job shop information to obtain date on competitors (CMAs)

Construction

Monitor and approve variance purchase orders
Implement cost controls when necessary to achieve objectives while meeting company standards
Release buildings for construction and sales within predetermined guidelines
Conduct weekly production meetings
Make minor purchases not supported by the Central Purchasing/ Community Set Up or Construction Services Department
Deliver complete, clean and customer ready homes on time and within set budget

Your Toolbox

High School Diploma or GED required
Bachelor's degree from an accredited college preferred
Minimum 8 years of experience in the homebuilding industry. Specifically, project/construction/sales management, in residential construction
Minimum 3 years prior supervisor experience
A valid driver's license and good driving record
Highly PC proficient, specifically in Microsoft Office
Ability to read, analyze, and interpret financial reports and legal documents
Strong presentation and communication skills, both written and oral
Ability to calculate figures and amounts such as budgets, discounts, interest, commissions, proportions, percentages, area, and circumference
Knowledge of government approval processes
Knowledge of applicable building codes
Knowledge of accounts payable and accounting procedures

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

During the course of your employment, you may be required to use, download, or access certain Company-approved tools, programs, applications, or systems. These resources may include, but are not limited to, applications designed for customer engagement, operational efficiency, data analysis, Artificial Intelligence (AI) tools, and other business functions.

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Director of Community Management