Date Posted:
2026-09-15
Country:
United States of America
Location:
OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USA

On a Typical Day You Will

Lead, coach, and develop a team of field technicians while fostering a strong safety culture
Oversee daily service operations across a downtown Dallas territory
Plan and coordinate field activities to meet customer needs and company standards
Allocate personnel and resources to support operational priorities
Support technicians with operational and technical challenges
Review and authorize repair work while tracking progress to completion
Partner with field teams to improve performance, communication, and customer satisfaction
Drive initiatives that enhance efficiency and service delivery

Responsibilities

Champion safety, quality, and compliance across the territory
Build a high-performing team through coaching, development, and accountability
Strengthen customer relationships across commercial and residential portfolios
Monitor operational performance and identify opportunities for improvement
Manage route effectiveness, workforce utilization, and service quality metrics
Collaborate with cross-functional partners to resolve issues and deliver results
Lead change initiatives that support business objectives and continuous improvement

What You Will Need to Be Successful

5+ years of leadership experience is required
Proven success leading teams and helping people perform at their best
Strong communication and relationship-building abilities
Confidence making decisions in a fast-paced operational environment
Ability to learn new technologies, systems, and business processes
A customer-focused mindset and commitment to delivering quality outcomes
Strong organizational, planning, and problem-solving capabilities
A valid driver's license and willingness to travel throughout the assigned territory
Elevator industry knowledge is welcomed but not required
Familiarity with Salesforce, Power BI, Smartsheets, or similar business tools is an advantage
Leadership experience from military, construction, transportation, manufacturing, facilities management, field service, or similar industries is highly valued

What We Offer

Competitive compensation package with annual incentive opportunities
Long-term career growth with the global leader in the elevator and escalator industry
401(k) plan with a generous company match and automatic retirement contribution
Comprehensive medical, prescription drug, dental, and vision coverage for eligible colleagues and dependents beginning on the first day of employment
Three weeks of paid vacation plus paid company holidays
Paid sick leave
Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits including legal, pet, home, and auto insurance
Birth, adoption, and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Work Authorization

Given the nature of this position, Otis does not provide employment sponsorship for this role, including but not limited to H-1B, TN, or other employment-based visa petitions or applications.

If you are passionate about leading people, developing teams, and delivering an exceptional customer experience, we encourage you to apply today and help us build what's next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis Worldwide Corporation

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