A bit about us

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you'll have

At Placemakr, our obsession with exceptional service isn't the only thing that sets us apart - it's our people! As a General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property. You will embody a people-first mindset and instill accountability, ownership and innovation in every member of your team.

As Chief Engineer, you are responsible for driving the overall execution (creation and ongoing ownership) of the engineering excellence of your Placemakr property, including budgetary efficiency, proactive and effective maintenance, supporting competitive growth-oriented pricing, and the experience of everyone onsite - employees, residents, guests, third-party partners, and building ownership/management.

To best support your team and the business, this position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend you are expected to be on-site may be rotational and is at the discretion of you, your direct leader and Placemakr's operational standards.

What you'll do

- Stand up your asset's Engineering structure, including the hands-on implementation of all back-end and access systems, programming back of house and storage spaces, establishing a base inventory and timely ordering system, and creation of Maintenance SOPs and Preventative Maintenance plan
- Develop and execute building-specific engineering reporting, and a skilled and proactive maintenance strategy
- Ensure the asset is current on required inspections and licensing
- Take full ownership of onsite Engineering operations, collaborating cross-functionally and within your onsite property teams to develop and implement best practices geared towards optimizing asset health and aesthetics, work order completion and timeliness, and an internal turn process to promote occupancy and retention, and overall resident/guest and team member experience
- Provide input for operational and CAPEX budget, adhere to the established budget while maintaining the expected quality of service and asset maintenance
- Manage vendors' quality of service, compliance with company policies, timely invoice submission and payment
- Support talent acquisition efforts for all engineering roles within your Placemakrproperty
- Oversee, support, and train team members on Placemakr's and your SOPs and programs
- Ensure your property is maintaining a consistently high level of service and meeting Placemakr'sbrand standards
- Additional duties and responsibilities, as assigned

What it takes

- A bachelor's degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree
- 3+ years' experience in a leadership role within retail, food & beverage, hospitality, multi-family or similar environment, where customer service is at the heart of the operation
- A minimum of 1+ years' experience of successful multi-department leadership; retail, food & beverage, multi-family or hospitality-focused experience strongly preferred
- Experience with executing on team member relationship issues and retention, engagement, succession planning, performance management and/or growth and development initiatives
- Proven track record with scheduling, training and developing non-exempt employees to maintain exceptional service levels and uphold company standards
- A demonstrated track record of operational and financial success made possible by a true customer-focus, managing controllable expenses, driving team performance, effective decision-making skills and a solutions-oriented mindset
- Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally across varying levels of team members and external partners
- A hands-on leader and world-class motivator who takes an active role in growing and developing their team
- Ability to manage cross-functional relationships, competing priorities and time and resources proactively in a fast-paced, ever-changing environment
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- General Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our General Managers and an exceptional guest experience.

Our benefits & perks*

- Competitive salary
- Quarterly performance bonus program
- Company stock options
- 401k + 4% employer matching program
- Medical, Vision & Dental Insurance plan options
- Flexible Spending Account & Health Savings Account options
- 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
- PTO increases to 25 days per year after 2.5 years of employment
- Up to 8 floating holidays per year so you can celebrate what matters most to you!
- Monthly cell phone reimbursement and health & wellness stipend
- Management Training Program
- Paid Parental Leave
- Paid Life Insurance
- ZayZoon as an option to access your paycheck before your payday
- Plus, discounts to stay at select Placemakr properties all over the US
  
  *The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.
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Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected]

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www.e-verify.gov.

If you don't meet 100% of the above qualifications, we still encourage you to apply!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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