Description

Claims Manager

Job SummaryProject Resources Group (PRG) is seeking a Claims Recovery Manager. This in-office position is responsible for the day-to-day supervision of a national recovery team that is physically based in one of our recovery offices (Fort Collins, CO; Denver, CO or Charlotte, NC).

Key Responsibilities

Drive recovery team accountability for recovery performance, liquidation improvement, and productivity
Oversee and effectively manage a staff of claims supervisors and recovery specialists across three offices across the country
Manage performance metrics on an hourly, daily, and monthly level to ensure unit goals are reached.
Use metrics and statistics to analyze trending and performance, and develop and maintain KPI's for both sustainability and departmental growth
Recommend and implement process improvements
Be a motivating presence in a dynamic and fast-paced commission-based environment
Manage a wide variety of personalities with a customary tailored approach that is unique to the agent(s) at hand
Work with the claims director and the field management team to implement strategic initiatives and maintain pace with industry standards and expectations
Conduct account audits, queue analysis and communicate results to supervisors and team members
Develop and implement strategies to improve client satisfaction
Facilitate settlement and escalation requests from recovery team with clients and third-party business partners, and interpret data and results to clients in regularly scheduled client meetings
Ensure operations comply with applicable laws, regulations, and company policies, and promptly escalate material risks, incidents, or compliance issues to the director
Collaborate regularly with other branches within the OPD department to resolve complex issues and streamline processes with the shared goal of departmental growth
Help train and develop new recovery agents, supervisors and other staff members of the OPD Recovery Team
Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement
Facilitate scheduling to ensure proper coverage
Other duties as assigned by leadership

Minimum Qualifications

3+ years of experience required in leadership/management role
5+ years previous industry experience
Bachelor's Degree
Proficiency in Microsoft Office Suite
Must pass pre-employment screening
Ability to travel
Ability to work varied days and hours

Preferred Qualifications

Previous experience in recovery, collections, construction, insurance or finance industry
Possess the ability to handle a high stress environment
Experience with risk management and compliance

Critical Competencies

Strong personality with natural leadership skills
Impeccable communication skills, both verbal and written
Forward thinking managerial skills with an ability to identify potential issues ahead of time and collaborate with peers to minimize damage points
Calm temperament in a fast-paced environment and the ability to view the big picture and navigate complex situations logically with an analytical eye
Superlative organizational and planning skills
Maintain a positive and professional image when representing the company at all times with an unquestioned level of integrity
Strong organizational, interpersonal, presentation, and collaborative skills to work effectively with other teams throughout the line of business and organization

Compensation and Benefits

We offer a competitive compensation package ($150,000 - $200,000). Along with a comprehensive benefits package, including:

Medical, dental, and vision coverage for employees and dependents
401(k) retirement plan, with company match after 1 year
Short-term disability coverage after 1 year
Paid time off and holidays
Additional perks such as company-paid life insurance, and other supplemental insurances available

Project Resources Group

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Claims Manager