R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The Director, Client Delivery will be responsible for supporting internal initiatives and implementing client programs. This person will oversee strategic client engagements, perform data verification, create reports, deliver service results to clients, respond to client questions, take client meeting minutes and own People Leader responsibilities. In this role, the successful candidate will have the ability to build and maintain strong relationships, generating positive client feedback on quality, value, delivery, and results.

Responsibilities

Serve as direct people leader of up to 6 FTE
Serve as the main point of contact for a strategic client portfolio, acting as the communication connection between clients, Operations, Client Success, and other service lines
As part of R1 Client Delivery Leadership, develop and implement strategic initiatives to enhance client relationships and drive business growth
Responsible for new client implementation project management in coordination with other external departments
Facilitate, and ensure consistency in, application of Client Delivery operating framework across aligned R1 solutions
Responsible for ensuring consistent service delivery, client satisfaction, and the resolution of complex issues
Create, Deliver and Present all standard and ad hoc client facing reporting based on client need for assigned portfolio.
Manage and lead client meetings
Respond to client requests received via email and calls
Manage client expectations and follow through on commitments
Support Business Development initiatives by identifying additional business opportunities
Provide case level feedback to clients as requested via email or SFTP
Manage client information requests (documents, claim updates, etc)
Promote a supportive and positive team culture that aligns with R1's values

Qualifications

7+ years of internal or external customer service experience or demonstrate relevant experience and written business communication

Effective People Leader experience

Proficiency with Microsoft Office and proven experience in working with MS Excel (intermediate level Excel or above)

For this US-based position, the base pay range is $115,000.00 - $167,640.70 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 20.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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