SUMMARY

The System Engineer will help build out, maintain, and troubleshoot our rapidly expanding infrastructure. As part of a skilled engineering team, this role involves frequent travel to install, service, troubleshoot, and repair machines and other technical equipment.

The System Engineer is responsible for managing and monitoring systems and infrastructure while installing, configuring, testing, and maintaining operating systems, application software, and system management tools. This individual analyzes site conditions and consults with on-site users to determine system requirements, working independently to make field-based decisions on system implementation. This role requires extensive travel and the ability to work a flexible schedule.

RESPONSIBILITIES

A System Engineer at TRUNO will:

Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers
Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans
Test and validate equipment connections and functionality to ensure proper installation
Liaise with vendors and other IT personnel for problem resolution
Assist in the continuous improvement of the installation and set-up process
Maintain security, backup, and redundancy strategies
Document service and installation actions by completing forms/reports and expense logs
Maintain close interaction with warehouse staff to verify equipment for upcoming installs
Travel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product training
Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
Maintain customer confidence by keeping service information confidential
Provide service, support, installation, and training to customers, if necessary
Make independent decisions on site pertaining to system implementation
Work a flexible schedule that may include weekends, nights, and early mornings

QUALIFICATIONS

A System Engineer at TRUNO should have:

Education

High School Diploma or equivalent (required)
Bachelor's degree (preferred)

Experience

One to three years related experience and/or training: or equivalent combination of education and experience (required)
Familiarity with Microsoft Office products (required)
Experience in general retail, grocery, and/or foodservice industries (preferred)
Point of Sale and networking experience (preferred)

Skills & Knowledge

Basic computer skills
Dress professionally and appropriately
Excellent oral and written communication
Ability to think, learn, and solve problems quickly
Must be able to work independently and with limited supervision
Capable of multitasking
Exceptional organization skills
Willingness and ability to learn new systems and retain technical knowledge
Mechanical proficiency with the ability to use hand and power tools

Requirements

Ability and availability to travel weekly
Willingness to work flexible schedules, including nights, early mornings, weekends, and overnight installations
Availability to travel any night during the week, including occasional Sunday travel
Real ID for frequent air travel; passport preferred but not required

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System Engineer