PRIMARY FUNCTION
The Process Engineer will be responsible for analyzing, designing, and implementing efficient processes within the Patient Engagement Department. This role will focus on improving patient interaction workflows, enhancing communication strategies, and ensuring seamless integration with other departments to drive patient satisfaction and retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
Key Responsibilities:
- Evaluate current patient engagement processes to identify inefficiencies and areas for improvement.
- Design and implement streamlined workflows to enhance patient engagement and reduce churn.
- Collect and analyze data to monitor the effectiveness of patient engagement strategies.
- Develop metrics and KPIs to track the performance of engagement strategies.
- Prepare and present reports to leadership team
- Work closely with IT, Clinical, Marketing, and Operations departments to ensure cohesive and integrated patient engagement efforts.
- Collaborate with the Quality Assurance team to align engagement processes with quality improvement initiatives.
- Identify opportunities for continuous improvement in patient engagement workflows.
- Conduct regular process reviews and audits to ensure compliance and effectiveness.
- Leverage technology and automation tools to optimize patient communication and engagement.
QUALIFICATIONS
EDUCATION: Minimum of Bachelor’s Degree required. 5 years of healthcare experience is commensurate to the education required.
EXPERIENCE: Proven track record of analyzing data and generating insights to drive business objectives and designing patient workflows and interacting with different stakeholders
KNOWLEDGE, SKILLS AND ABILITIES
- Strong communication and interpersonal skills, capable of working closely with both technical teams and non-technical stakeholders.
- Strong analytical and problem-solving skills.
- Proficient in data analysis tools and methodologies.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively with cross-functional teams.
- Skilled with interpreting business analytics as well as developing regular reporting for staff, peers, and senior management.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, process mapping tools).
- Advanced proficiency in Power Point and Microsoft Excel (or equivalent application), including the use of pivot tables.
TYPICAL WORKING CONDITIONS
- Non-patient facing
- Full-time telework or rotate working in the office and remote.
- Indoor work; professional office environment
- Operating computer
- Reach outward.
- May require sitting or standing for long periods, including stooping, bending, and stretching.
- Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate a copier, and other office equipment.
OTHER PHYSICAL REQUIREMENTS
- Vision
- Sense of sound
- Sense of touch
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
