Quality Manager
Job Description
Looking for a new opportunity....
We create products that deliver energy savings and minimize environmental impact through the use of advanced technologies and tailored services.
CAREL USA, Inc. is an innovative, high-tech company that offers professional development and skills enhancement opportunities, both nationally and internationally working for CAREL means taking an active role in building the company’s success, and enjoying a professional experience that involves developing a spirit of initiative, a sense of responsibility and an aptitude to work within multicultural and change-oriented environment.
About CAREL:
Founded in 1973, CAREL is a world leader in control solutions for air-conditioning, refrigeration and heating, and systems for humidification and evaporative cooling. We design our products to bring energy savings and reduce the environmental impact of machinery and systems. Our solutions are used in commercial, industrial and residential applications.
Specifically, we have operations in the Americas (North, Central, and South), Asia Pacific, Africa and Europe; we have 18 fully-owned subsidiaries and 7 production sites, in addition to partners and distributors in a further 75 countries.
Our mission of high-efficiency solutions summarizes the model that CAREL has adopted, both the starting point and the final objective that enclose the entire process, from conception to production and marketing of our systems. Research, innovation, and technology are the keys to our success: for more than forty years, customer needs have been at the center of our design work, so as to offer elements of differentiation in terms of both functions and appearance.
Carel offers great medical, dental, and vision, and life insurance benefits, vacation, sick and personal time, along with a 401k plan.
Find out more about us: www.Carelusa.com
Position Summary:
The Quality Manager is responsible for driving the quality strategy and ensuring the consistent application of quality systems across all sites in the region. This role leads initiatives to improve product quality, ensure regulatory compliance, reduce quality-related costs, and strengthen customer satisfaction. The role requires cross-functional collaboration with manufacturing, engineering, supply chain, and corporate quality teams in a matrixed global environment.
Key Responsibilities:
- Lead the development, implementation, and continuous improvement of quality systems aligned with global policies and ISO 9001 standards.
- Oversee all QA/QC activities for multiple manufacturing sites, including internal audits, supplier quality management, and customer complaint resolution.
- Define and track KPIs to monitor and improve product and process quality across all facilities.
- Collaborate with plant managers and engineering teams to ensure robust root cause analysis and implementation of effective corrective/preventive actions (CAPA).
- Drive standardization of quality processes, documentation, and reporting across regional operations.
- Lead quality readiness for new product introductions and customer audits.
- Manage supplier quality processes, including audits, incoming inspection, and nonconformance management.
- Partner with local and global procurement and supply chain teams to develop and improve supplier performance and resolve recurring quality issues.
- Foster a culture of quality awareness and continuous improvement through training and coaching.
- Ensure compliance with customer, regulatory, and industry-specific requirements.
- Participate in global quality projects and represent North America in corporate quality forums.
Qualifications:
- Bachelor’s degree in engineering, Quality Management, or related field; advanced degree or certifications (e.g., Six Sigma, ASQ CQE/CQM) preferred.
- 8+ years of experience in quality management roles within a manufacturing or industrial environment.
- Strong background in supplier quality, including vendor qualification, audits, performance improvement, and corrective actions.
- Proven experience in matrix organizations, managing complex reporting lines and aligning with global and regional stakeholders.
- Demonstrated success managing quality systems and teams across multiple sites.
- In-depth knowledge of ISO 9001 and experience with various types of audits (internal, customer, third-party).
- Proficient in quality tools and methodologies such as FMEA, SPC, MSA and Lean.
- Strong leadership, communication, and cross-functional collaboration skills.
- Willingness to travel to sites and suppliers across North America.
SUPERVISORY RESPONSIBILITIES –
- Recruit hires and train and mentor quality staff to ensure compliance with procedures and to foster a culture of quality or Coaching and Developing Others by identifying the developmental needs of others and help to improve their knowledge or skills.
- Oversee daily workflows, schedules, and resource allocation within the QA department.
- Conduct performance evaluations and provide coaching, feedback, and development opportunities.
- Manage disciplinary actions and terminations in accordance with company policy and applicable laws.
