Make a real impact as a Business Analyst with a leading automotive financial services company! Partnering with Aquent, you’ll join a dynamic team supporting critical business initiatives. This is your opportunity to leverage your analytical skills to drive process improvements and contribute to the success of a major player in the automotive finance industry. This is a temp-to-hire opportunity, requiring to work onsite in Torrence, CA 4 days / week (1 day / week remote). 

As a Business Analyst, you will be a key contributor to the Business Operations Services team. You’ll collaborate with cross-functional teams to analyze business requirements, document processes, and conduct user acceptance testing. Your insights will directly impact the efficiency and effectiveness of critical business operations. This role offers a unique opportunity to become a subject matter expert and mentor other team members.

What You’ll Do:
* Monitor originations chat and mailbox, ensuring timely and accurate responses, escalation, and resolution of incidents and issues.
* Document processes and procedures, identify areas for improvement, and implement enhancements to increase efficiency.
* Provide support for break-fix and vendor portal tickets, ensuring adherence to service level agreements.
* Offer assistance to various departments and centers within the organization.
* Conduct business requirements analysis, translate requirements into design specifications, and communicate findings effectively.
* Manage assigned projects, develop and review test plans, and perform user acceptance testing.
* Participate in meetings, gather information, and create reports and presentations to share insights.
* Maintain up-to-date documentation, including policy documents, guides, and business communications.
* Support other projects and tasks as assigned.

Must-Haves:
* Exceptional problem-solving and critical thinking skills.
* Ability to thrive in a fast-paced, high-volume environment, managing multiple priorities and meeting deadlines.
* Strong analytical and evaluative skills.
* Excellent written, verbal, and presentation skills.
* Ability to navigate complex approval flows and established processes.
* Bachelor’s degree in business or information systems, or equivalent work experience, preferably in financial services.
* Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Project, Visio).
* Detail-oriented, self-motivated, and deadline-driven.

Nice-to-Haves:
* Knowledge of Financing Instruments.

The target hiring compensation range for this role is $30-35/hour 
Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-VS1

Our client is in the business of making you move! This client creates intelligent technologies that enrich lives and make the world more fun to move around in - on the road, on the water, in the air and beyond! (Imagine the possibilities!) They are striving for 100% zero emission vehicles, are helping communities flourish and are actively looking at innovative approaches to reduce their carbon footprint. This company was founded from a dreamer and truly believes in the power of dreams. Dreamers are visionaries, dreams have already helped create innovative products that enhance mobility and increase the joy in people's lives, imagine what dreams YOU can bring to life!

The company culture is fostered around the idea of creating a better tomorrow to expand life's potential for all people everywhere! The culture is based on the values that our clients follow– respecting individuals and the belief in the joy brought to customers, the joy partners experience selling their products, and the joy everyone at the company experiences. WOW, we love each of those and know you will too! Your out of the box design expertise, creative processes and fun ideas will help to create the ultimate digital experience! The experience you will gain, skills you will sharpen, individuals you will collaborate with will transfer onto your resume as a unique opportunities others do not have! You will set yourself apart by using your skills to create something incredible in this industry that is BOOMING! Apply today to see what exciting opportunities we have waiting for you!

Working with AQUENT provides you access to some pretty awesome perks:

• Subsidized (up to 85%!) Health, Vision and Dental Benefits, and Access to Fidelity 401(k) with Matching!
• FSA Program
• Weekly Direct Deposit
• Resume / Portfolio Review + Interview Prep.
• You’ll be set-up for success!
• Free Continued Learning: https://thegymnasium.com/
• Compare our benefits to other agencies, here: https://aquent.com/find-work/talent-benefits
• Who is AQUENT? www.youtube.com/watch?v=5z-n8nfytuM