Mitigation Manager (Water and Fire Loss)

Paul Davis Restoration, Inc. • Full-time • Northridge, CA, US • $75k - $90k / year • 1w ago

Benefits:

401(k) matching
Bonus based on performance
Company car
Competitive salary
Opportunity for advancement
Training & development
Dental insurance
Health insurance
Paid time off
Vision insurance

Reports To: General Manager
Direct Reports: 5+ Technicians

What does a Mitigation Manager with Paul Davis do?

Lead a team of hardworking individuals serving others within your community
Make a difference for others that have had a disaster strike their property
Take pride when your team completes mitigation projects on budget with an exceptional customer experience
Be empathetic and show a sense of urgency while communicating through modern technology

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider - our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Compensation and Benefits:

$75,000 - $90,000 a year based on experience, qualifications, and certifications
Bonus based on profit performance
Leadership Development - our company grows from the inside. If you are motivated to grow your career, ask about participation in our leadership development opportunities
Paid training
Health Benefits
PTO, sick days, and holidays
401k match
Company phone, laptop and assigned vehicle provided
Referral program
Great culture and team dynamic

Qualifications (Requirements):

**INSURANCE/TPA RESTORATION INDUSTRY experience REQUIRED**
5+ years mitigation management experience required, including team management and development
Adept at managing insurance compliance and working within carrier and TPA parameters
Proficiency with mitigation software including MICA/Mitigate, Symbility, Xactanalysis, Dash, etc.
IICRC certifications (WRT, ASD, FSRT) or equivalent preferred
Proficiency with estimating software (Xactimate and Symbility) a plus
Experience managing large-loss residential or commercial projects
Fluent in English, Spanish strongly preferred
Dedication to customer service
Ability to work nights/weekends and overtime as needed
Desire to join a world-class team and contribute a positive attitude
Desire to continually learn new things
Valid driver's license with a clean record
Ability to pass a criminal background check/drug screen

Job Responsibilities:

Ensuring the teams' performance of water and fire mitigation, mold remediation, trauma/bio-hazard clean up, tarping, and board up services are in accordance with Paul Davis and industry specifications.
Lead, train, and develop the mitigation team and ensure readiness at all times to respond to meet customer's needs and exceed expectations.
Ensure jobs and estimates achieve or exceed timing and margin requirements.
Meet clients and adjusters on site to assist in issue resolution and provide mitigation expertise and guidance.
Re-inspect job sites for quality control.
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
Be accessible to mitigation team and office team by phone, Teams, and email.
Focus and dedication to providing excellent customer service.
Assist other team members when needed and foster a positive working relationship with other departments.
Be a great representative of our brand!

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer!

Compensation: $75,000.00 - $90,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results