ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides support to the helpdesk for escalated network/telephony issues. Support includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person. Provides dispatch coverage for coordinating network assignments, priorities, job schedules, completions and user notifications and follow up. Handles some network preventative maintenance tasks. Serves as initial point of contact from the IT department for the IT helpdesk. Primarily incident based workload but also able to handle low and medium level project based work. Able to respond to network outages and perform basic network/telephony troubleshooting. QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. High school diploma and 1+ years of IT support experience or completion of IT related undergrad courses A+, Network+, or CCNA certification a plus Must have a fundamental understanding of networking and telephony. Must have an ability to diagnose problems and make decisions to assure prompt resolution. Previous experience in a network support role is a plus. Considerable skill in Visio or another application to create diagrams. Proficient with basic networking concepts such as NAT, DHCP, DNS, routing, switching, spanning tree, VPN, wireless and more. All Full Time employees are eligible for the following benefits: Medical / Pharmacy Dental Vision Voluntary benefits 401k with employer match Virtual Care Life Insurance Voluntary Benefits PTO All Part Time employees are eligible for the following benefits: 401k with employer match PTOPDN-a14e5693-a623-432b-8990-44a1514802c8
