Mercedes Benz of Burlington, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a
Service Advisor. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a dynamic company that provides our people with support, career advancement opportunities and great benefits.
If you are looking to build a future in retail automotive or are curious to learn more about our exciting industry, reach out to Lyon-Waugh today!
Approximate annual salary including commission & bonuses: $80,000.00-$130,000.00Monday-Friday 7am-4pm and rotating Saturdays 8am-5pmWhat you will do: - Greet clients and ensure they receive prompt service
- Refer to service history, inspect vehicle, and recommend additional needed service to clients.
- Promote the sales of appropriate services, parts and accessories by thoroughly understanding the product and service lines
- Ensure new and used car warranty repairs by approving adjustments within standard warranty periods
- Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with clients and technicians regarding repair work.
- Check on progress of repairs throughout the day. Contact clients regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and receive proper authorization before any additional repairs are performed.
- Ensure requested vehicle repairs and services are performed correctly upon completion by inspecting the vehicle prior to delivery back to client
- Establish ongoing consulting relationships with clients by being available during normal hours to answer questions, explain additional repairs needed and make subsequent service appointments
What you need to be successful: - Ability to provide exceptional customer service with a positive professional attitude
- Exceptional time management skills & dependable
- Ability to multi task in a fast-paced high volume environment
- Intermediate computer skills
- Service writing experience; luxury brand preferred
- Dealertrack experience preferred; willing to train
- Must be 18 years or older
- Valid driver's license & clean driving record
What we can offer you: - Robust benefits package
- Standard 401(k) and Roth option, both with a company Match
- Vacation, Sick and paid holidays
- Bonuses, trips and awards for personal excellence, longevity and referrals
- Employee discounts
- Fun perks such as monthly newsletter, corporate BBQ, celebrations, paid volunteer day, opportunities for tickets to sporting events or concerts plus much more
- Smoke Free Campus
- Dog friendly campus