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Senior Director of Strategic Accounts

Bish Creative • Full-time • Lake Zurich, IL, US • $100k - $200k / year • 1w ago

Bish Creative has a deeply established reputation for award winning merchandising and marketing execution with recognizable brands, in all retail segments.Bish Creative’s core values and pillars for excellence (Customer Service, Innovation and Technology), provide a culture where breaking barriers is fun, creative solving is welcomed, and nothing is impossible!

Role and Responsibilities

As a Senior Director of Strategic Accounts, this professional has ownership for all aspects of design, manufacturing, and delivery of displays customized to each client’s needs.Building relationships with the assigned clients (generally 2-3) is critical, as is detailed project management of up to 150 projects per year. Depending on workload, this position generally has 2-3 Direct Reports, including Account Managers and Project Coordinators. The successful candidate will also spearhead client RFP’s, ensuring timely and accurate responses to complex new business opportunities. The Senior Director of Strategic Accounts will be a member of the Executive Leadership Team, which meets weekly.

Specific responsibilities will include, but are not limited to:

·Responsible for maintaining the overall relationship for 2-3 of Bish’s top accounts. Ultimate accountability for the profitability of the account, including ensuring adequate Bish Staffing and establishing Joint KPI’s

·Deliver outstanding customer service, present ideas for growth, secure efficient pricing, and ensure on time delivery by utilizing established business relationship skills

·Ensure that orders are properly scoped by the customer, including dimensions, budget, artwork, quantities, and other details in order to instruct Bish Design to render the idea

·Work closely with the Bish Design Team, to ensure the project is designed to the client’s expectations, while also staying within budget

·Obtain vendor quotes for individual projects, secure PO from customer, and initiate orders in a timely manner.An important responsibility of this role is to source your own materials for each of your projects

·Drive collaboration across Customer and Bish Resources thru disciplined use of prescribed communication tools

·Update the Bish or Client website with pictures, pricing, specifications, etc, as new items are added. Also perform basic web-related services as required (password resets, credentials, etc)

·Work closely with Logistics to ensure items are priced competitively, and delivered on-time

·Utilize team to prepare daily/weekly/monthly inventory, sales order, and other reports as needed

·Coordinate Customer Business Reviews (CBR’s) with the key client to ensure that joint KPI’s are met, and future strategies outlined

·Exceed annual revenue and margin targets by delivering projects on time and within budget

·Assist with refining the Display process, updating as needed to meet your client’s needs

·All other duties as assigned

Specific job qualifications include:

·Based upon customer needs the chosen candidate may office at Bish HQs in Lake Zurich, IL, or remotely near the account’s facilities. Frequent face-to-face interaction with the client is often a key to building a strong and enduring business with them

·Strong leadership, strategic, project management, cost estimating, sales, and team player skills required

·This individual should be a self-starter, able to work independently with minimal direction

·Minimum of 7 years of experience in Point-of-Sale (POS) and/ or CPG

·The successful candidate must be able to work in a fast-paced environment, and thrive on change

Experience and Education Requirements

·Bachelor’s degree required

·Experience in People Leadership, Project Management, Account Management and Sales is strongly preferred

·Entrepreneurial spirit, ability to work as an owner of the company, driven by total results

·Strong written and verbal communication skills are needed

·Technically savvy within Excel, Client Websites, NetSuite, MS Teams, and Outlook

·Proven ability to build relationships outside, and within, the company

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