Job DescriptionNetImpact Strategies has an opportunity for a Learning / Change Specialist – Communications to create timely, audience-specific communications that support technology releases, user readiness, and adoption as part of a multidisciplinary team supporting a federal customer. The mid-level specialist collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote.
Responsibilities
- Plan and execute stakeholder communications aligned to releases, training, onboarding, and workflow changes.
- Develop reusable Campaign in a Box materials, announcements, FAQs, briefings, and reinforcement content.
- Segment messages by user role, site, and operational need; coordinate approved distribution channels.
- Support readiness checks, local change networks, and feedback collection.
- Coordinate content reviews and approvals with service, training, and clinical stakeholders.
- Track engagement, feedback, recurring questions, and adoption signals to improve communications.
- Maintain accessible, accurate, and version-controlled communication products.
Qualifications
Required Qualifications
- Bachelor’s degree in communications, public relations, organizational development, marketing, or related field; equivalent relevant experience considered.
- 3+ years of experience in internal communications, change communications, or stakeholder engagement.
- Excellent writing, editing, presentation, and message-tailoring skills.
- Experience planning communications for enterprise system implementations or releases.
Preferred Qualifications
- Experience in federal government, healthcare IT, or complex multi-site organizations.
- Experience with Microsoft 365, SharePoint, Teams, accessibility standards, and change management methods.
- Prosci or comparable organizational change credential.
Location Requirement
Remote (United States). Travel as required for approved program activities; frequency to be confirmed. Travel is subject to project needs and authorization.
Federal access requirements: Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.
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