Salary: $80,400.00 - $124,600.00 Annually
Location : Raleigh, NC
Job Type: Full-Time
Job Number: 2025-00903
Department: PU Meters
Opening Date: 10/16/2025
Closing Date: 10/30/2025 11:59 PM Eastern
Work Hours: Monday - Friday; 7:30 am - 4:00 pm
Hiring Range: $80,400.00 - $102,500.00

Job Description
City of Raleigh is hiring for two (2) Manager - Meter Operations roles, providing second-level supervision by assisting the division manager in administration and oversight of utilities meter operations. This position supervises first-level supervisory staff in the implementation of processes, develops operating policies and procedures, analyzes and evaluates gaps in the division performance for key areas, creates training and development programs, and participates in developing budget and monitors operational budgets.

Our ideal candidate has extensive knowledge of water/sewer system operations, good time management, a positive attitude, and excellent communication skills. Employees in this role will when utilizing networking skills to engage internal and external business partners to develop efficiencies, new processes, and acquire contractual needs.

About Us:
This position is part of a diverse team in the Raleigh Water, Meters Division. Program(s) assist with the maintenance of 220,000 water meters in the Raleigh service area: including Knightdale, Wendell, Zebulon, Wake Forest, Rolesville, and Garner. Functions include but not limited to customer move/in and move/outs, severance for non-payment, leak diagnosis and repair, meter replacement and meter box maintenance, and meter installations. Additional division duties include meter reading, meter testing, and Cross Connection programs.

Duties and Responsibilities
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Performs HR functions and oversight for 25-30 staff
Serves as division representative on various committees, in meetings with departmental staff and management, and for external stakeholders and organizations.
Oversees the public water distribution system and privately owned assets
Analyzes program functions for efficiencies, metrics, staffing, and budgetary needs
Applies state, federal, and local guidelines/regulations to ensure the safety of the drinking water system

Typical Qualifications
Education and Experience:
Bachelor's Degree in Public Administration, Business Administration, Planning, Engineering or related field and 7 to 9 years' experience in supervisory level water distribution system installation, maintenance, repair, water meter location and reading, or related work

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Licensing and Certifications:

Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Additional Information
Knowledge of:

Utilities project or program administration and management
Principles, methods, and applications of qualitative and quantitative research, critical thinking, and analysis
Best practices, trends and emerging technologies
Principles and practices of budgeting and fiscal management as well as grant and contract management
Presenting information verbally and in writing
Principles and practices of conflict resolution
Applicable federal, state and local laws, codes, and regulations
Customer service principles
Specialized equipment relevant to area of assignment
Occupational hazards and applicable safety principles and practices
Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Supervisory principles, practices and techniques

Skill In:

Supervising and evaluating staff performance
Leading, training, and guiding the work of others
Overseeing the implementation and adherence to quality assurance and standards
Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data
Researching industry trends, solutions and best practices
Interpreting, monitoring and reporting financial information and statistics
Preparing and managing budgets and related reporting
Interacting with coworkers, supervisors, the general public, and others to exchange or convey information and to receive work direction

Ability to:

Exercise political acumen, tact and diplomacy
Supervise and evaluate staff performance
Monitor budgets and expenses
Develop policies and procedures

ADA and Other Requirements:

Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:
Work is typically performed in an office or similar indoor environment or in a vehicle. Employees may occasionally work in an outdoor environment, street environment (near moving traffic), construction site, or shop environment.

Work Exposures:
Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to individuals who are hostile or irate.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
01

Please select your highest level of education completed.

Some high school
High school diploma (or GED)
Some college
Associate's degree
Bachelor's degree
Master's degree
PhD or other professional degree

02

How much relevant or comparable work experience do you have in supervisory level water distribution system installation, maintenance, repair, or water meter location and reading?

None
Less than 1 year
1 to less than 2 years
2 to less than 3 years
3 to less than 4 years
4 to less than 5 years
5 to less than 6 years
6 to less than 7 years
7 to less than 8 years
8 to less than 9 years
9 to less than 10 years
10 years or more
11 years or more

03

Have you ever been terminated or forced to resign from a position?

04

If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.
05

Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire?

Yes, I currently have a valid NC Driver's License.
I do not currently have a valid NC Driver's License, but I can obtain one within 60 days of hire.
No, I do not currently have a valid NC Driver's License and NO, I cannot obtain one within 60 days of hire.

Required Question

City of Raleigh, NC

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Manager - Meter Operations