Skills and Competencies

5+ years in an engineering role, with a focus on AV systems and infrastructure
Proven experience in AV design engineering, including implementation, build, and maintenance
Strong understanding of AV design principles aligned with AVIXA standards, including the ability to author or contribute to CAD drawings for AV designs
Hands-on experience with MS Teams MTR and conference room AV technology, including familiarity with digital signage platforms such as Appspace
Solid understanding of SIP, VoIP, MPLS, AVoIP, SBCs, PRIs, and related tools and protocols
General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols (SAML, etc.), SSO platforms (OKTA/Entra), and VPN split tunneling
Prior experience in financial services and M&A environments is a plus
Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

Technical or undergraduate degree in a relevant field
MS Teams Admin certification (preferred); AVIXA CTS and CTS-D certifications
Demonstrable completion of MS Teams Learning courses
Experience using ITSM tools for incident and service management

Responsibilities

As an Audio Visual and Voice Systems Engineer, you will lead the rollout of new products and drive continuous improvements across Moody's AV and voice platforms.

Design and engineer AV solutions for conference rooms, real estate projects, and digital signage platforms
Lead technical solutions for environments including MS Teams MTR, Miro, Trello, Nice InContact, Appspace, AudioCodes, and eFax
Own and drive AV and voice platform architecture, implementation, and optimization
Travel and perform onsite commissioning of new systems across Moody's global locations
Contribute to planning, assessment, and execution of digital initiatives within AV and voice domains, including performing peer reviews and serving as a technical escalation point
Collaborate with Information Security to implement secure architectures beyond traditional network boundaries
Produce recurring analytics and usage reports, manage escalated incidents, reduce technical debt in legacy systems, and engage with vendors to understand product roadmaps
Support cross-functional collaboration with teams such as Cyber Security and Global Real Estate, regularly meeting with internal partners to gather feedback and implement voice-of-customer updates

About the Team

The Audio Visual and Voice Engineering team is a globally distributed group responsible for overseeing both the Voice and Audio Visual towers at Moody's. Our core mission is to design and deliver innovative services and solutions that align with these domains. We collaborate closely with a wide range of teams across Moody's, from Cyber Security to Global Real Estate. Our goal is to strike the right balance between innovation and stability, consistently delivering high-quality solutions that meet the evolving needs of a modern workplace.

For US-based roles only: the anticipated hiring base salary range for this position is $99,200.00 - $143,900.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

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