Operations Lead, New York

Application Deadline: 28 February 2026

Department: Operations

Employment Type: Full Time

Location: New York

Reporting To: General Manager USA

Compensation: $110,000 - $130,000 / year

Description

About us:

Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 100,000 e-bikes in just three years and is planning to refurbish 1 million by 2030. Upway's mission is to make e-mobility accessible to a wide range of people. Our goal is to build the largest and highest quality e-bike range by sourcing and reconditioning the best e-bikes.

The Operations Lead, New York, will be responsible for owning the operational flow of our UpCenter in New York, our flagship location in the US. This includes managing all the teams in our UpCenter, including middle management, setting the priorities for the teams, managing the UpCentrer P&L and operational targets, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.

If you thrive in a fast-paced, entrepreneurial D2C environment and are ready to scale our operations, we want you to be part of our exciting growth journey!

Key Responsibilities:

Build and lead a strong team of managers, operation associates and bike mechanics
Define targets and priorities and make they are respected on a daily basis
Own the UpCenter operations from A to Z, ensuring targets are met.
Go deep into the day-to-day to find optimization opportunities
Design and implement processes to optimize operational flow and financial efficiency
Work closely with the rest of the company to support an extremely fast paced growth and expansion
Culture and rules carrier

What you will need

Strong academic background
6+ years of experience in Operations, Warehouse/site management, Large team management. Military experience is a plus.
Fluency in English. Spanish is a plus.
Possess strong communication and leadership skills, able to lead, motivate and inspire a large team
Superior problem solving skills: able to manage details, establish root causes, and find creative solutions.
Comfort with working in a fast-paced and changing environment
Attention to details and obsession for operational excellence
Readiness to be fully accountable for a complex operational scope
Consistency and culture carrying are your best traits

Benefits

Upway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital, Galvanize, AP Moller and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.

You will receive a competitive cash compensation, equity shares in the form of stock options and an annual bonus based on the performance of the company.
Additionally you will receive Comprehensive healthcare coverage, the chance to participate to the company's 401K plan, 15% off your next e-Bike!, monthly phone allowance, Parental leave and Unlimited vacation policy.
You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
You'll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you'll become an expert in these topics.

Upway

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Operations Lead, New York