Job ID: 202435
Required Travel :Minimal
Location: ((reqLocation)) Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com
In one sentenceWe have a client in the Telco space, that is developing Customer Support system on Pega (CSD) and several other crucial applications. In addition, that customer is planning to run multiple migrations of legacy information into Pega.
What will your job look like?We are looking for a
Technical Director level person, who can lead the team (of ~100, broken into smaller teams) and command both the technical aspects of the job as well as managing the Business and stakeholders requirements.
Description:
- Lead cross-functional development teams in designing and delivering scalable, cloud-native Pega applications (Pega Infinity '24, Pega Constellation UI, DX APIs) tailored to telecom and fiber provider operations-spanning order orchestration, customer onboarding, provisioning, and field service.
- Oversee enterprise-grade implementations utilizing Pega's latest capabilities, including Pega Process AI, Pega Case Management, Decisioning Services, and Pega Customer Decision Hub, to support real-time personalization and automation across the customer lifecycle.
- Architect and govern complex integrations between Pega and key telecom OSS/BSS systems (e.g., Salesforce, Netcracker, Amdocs, ServiceNow, or custom APIs) leveraging Pega's Integration Designer, Kafka connectors, and Dev Studio rulesets.
- Implement robust CI/CD pipelines for Pega using Deployment Manager, PegaUnit, Git-based rule versioning, Docker containers, and orchestrators such as Jenkins or Azure DevOps for multi-environment governance and streamlined release cycles.
- Mentor and manage multiple global development teams, instilling modern Pega best practices including App Studio-driven low-code design, data layer modeling, and Constellation-based microjourney development to deliver business agility and platform consistency.
- Collaborate with telecom business units to prioritize roadmap initiatives and ensure Pega solutions align with fiber growth objectives (e.g., serviceability expansion, self-service portals, SLA compliance), while maintaining platform scalability and technical debt control.
All you need is...- Degree in Computer Science or equivalent - information technology, management information systems, software engineering, and networking
- Minimum 10-15 years of experience in software engineering and at least 5 years of experience with Pega Infinity '24, Pega Constellation UI, DX APIs
- Proven experience of software development methodologies, principles, procedures, software management, and support tools and services.
- Experience with global IT companies is an added advantage.
Why you will love this job:- Overall responsibility for the development and maintenance of unit projects.
- The challenge of leading and mentoring large group of development teams and projects.
- Develop business relationships with multiple partners.
- Join a strong team with lots of activities, technologies, business challenges, and a progression path.
- The opportunity to work with the industry's most advanced technologies
- We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
- We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
