The Business Development Manager (BDM) - O&M, New Service Business will be responsible for identifying, developing, and securing new business opportunities for Operations & Maintenance (O&M) services within the Process Management Division of the organization. This role focuses on growing the service business portfolio, driving customer acquisition, and positioning us as the partner of choice for long-term O&M solutions across the oil & gas, energy, and industrial sectors.
Develop and implement business strategies to expand the O&M service business in alignment with divisional growth objectives. Identify, qualify, and pursue opportunities for long-term service agreements (LTSAs), maintenance contracts, upgrades, retrofits, and aftermarket services. Build and maintain strong relationships with key stakeholders (technical, procurement, and executive level) within target client organizations. Present O&M capabilities and value propositions to potential clients, securing a position for AOS Orwell during pre-tender stages. Lead preparation of proposals, bids, and quotations for O&M projects, ensuring commercial competitiveness and compliance with company policies. Negotiate terms and conditions with customers to maximize profitability while ensuring client satisfaction. Work with finance and legal teams to develop commercial models and risk assessments. Partner with operations, engineering, and project teams to develop technically sound, cost-effective, and sustainable service solutions. Collaborate with marketing and communications teams to promote O&M capabilities and create targeted campaigns. Maintain a healthy sales pipeline and provide accurate monthly forecasts and business reports to management. Track win/loss performance and gather market intelligence to refine future strategies.
Forges strong relationships with O&M key players in the industry that may influence business Analyzes, monitors, and reports on competitive position of O&M asset managements and service providers Perform site due diligence visits as necessary and provide comprehensive reports Provide financial inputs (O&M numbers) to the financial modeler with respect to the development of the financial model for the potential O&M opportunity Compliance with HSE and regulatory requirements. To liaise with other BUs/ divisions (Finance, Legal, HSE, Operations etc) to ensure a fully developed O&M proposal to be submitted to the client
Requirements
Bachelor's degree in Mechanical, Electrical, Instrumentation, or Process Engineering. MBA or business-related postgraduate qualification is an added advantage. Minimum of 10 - 15 years' experience in business development, sales, or commercial roles within O&M, oilfield services, EPC, or process automation industries. Proven track record of winning service contracts and managing key client accounts. Strong interpersonal, verbal and written communication and strong negotiation skills. Strong knowledge of strategic and quantitative analysis. Strong Customer Relationship Management. People Management & Leadership Skills.

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