How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Job SummaryStudent Life Technology Solutions is looking for an enthusiastic and qualified systems and application administrator to help support Michigan Dining's infrastructure and planning as we use Michigan IT & cloud-based technologies. You will be a member of the TechSolutions Operations & Infrastructure team and working together with Michigan Dining leadership and in close alignment with the Michigan Dining Systems team. The TechSolutions team manages numerous virtual servers that run enterprise applications that support the Student Life business. The team is responsible for all areas of system and application administration on these servers, and end-user support for account administration and server-based applications. This position requires working on an on-call team and occasional overtime.You will report to the Operations Manager on-site in Ann Arbor, MI. For the full job description, click here.ResponsibilitiesProvide second-tier technical support and service restoration for daily operations and project efforts, including participation in an after-hours and weekend on-call rotationPerform a broad range of IT & A/V installation, configuration, and support services for point of sale equipment, audio-visual equipment, PC and Mac, mobile devices, enterprise software, minimal server and database administration, network support, and security.Support and collaborate with team members, unit partners, and shared service providers, and contribute to efforts to develop, design, implement, and continuously improve systemsWork in partnership with Michigan Dining, ITS, and other campus units to provide services that align with Michigan IT offerings and initiativesHelp with designing, implementing, documenting, and ensuring the proper execution of a business continuity plan for all Michigan Dining business-critical systems, including automation and monitoring of system alertsHelp coordinate installation and system implementation of major software applicationsHelp develop and update procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain applications in accordance with established IT policies and procedures Evaluate new technologies and services, recommend solutions to management, and implement themWork with technical staff, end-users, and service providers to resolve problems and communicate system outagesRequired QualificationsBachelor's degree in computer science, information technology, or a related field, or an equivalent combination of education and system administrator or networking experience.2 or more years of experience in desktop support, involving troubleshooting and installing software on Windows or Mac-based systems2 or more years of experience with network troubleshooting and providing support for networked devices, including familiarity with DNS, DHCP, VLANs, firewalls, or VPNs1 or more years of experience working with Windows Server and client OS, including MS Windows SQL Server or IIS1 or more years of experience configuring and supporting devices in an Active Directory environment, including experience configuring group policies, creating user accounts, applying security patches, and updatesApplied experience with computer programming or scriptingExperience working with cloud-based applicationsWhy Work at Michigan?Benefits at the University of MichiganIn addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:Generous time offA retirement plan that provides two-for-one matching contributions with immediate vestingMany choices for comprehensive health insuranceLife insuranceLong-term disability coverageFlexible spending accounts for healthcare and dependent care expensesModes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Additional InformationThis role may have reporting obligations under Title IX and Clery.Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.Selected candidates whose start date is 4/1/2026 or after, will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.Salary may vary depending on qualifications, experience, and education of the selected candidate.Relocation will not be offered for this role.#studentlifeApplication DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.U-M EEO StatementThe University of Michigan is an equal employment opportunity employer.PDN-a175c822-e628-47e8-a00c-2c7e7450bf14
