Technical Support Do you enjoy being part of team that provides high-quality project delivery for our customers
• Are you passionate about building relationships and ensuring customer success
• Join our innovating delivery team We are the leader in well construction and production, our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We provide cutting-edge tools and technologies for the use in downhole drilling activities.
Partner with the best As a Technical Support, you will ensure Baker Hughes Drilling Services has proper tracking, management and improvement of performance in performance-based contracts.
In this role, you will be responsible for :
- Ensuring compliance with Manage the Job Cycle ( MtJC ) process
- Subject Matter Expert for his/her area of support
- Support the field technically through different media (online, phone calls, and technical papers)
- Share the knowledge across the organization by submitting best practices, case histories, and lessons learned to the knowledge management database
- Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field
- Raise alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job
- Coaching the Wellsite field population
- Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies
- Product-line specific responsibilities
- Working with the assigned teams to understand performance challenges and proper root cause and corrective actions
- Ensuring after action reviews are done for all jobs
- Providing on-demand support in accordance with product portfolio or on-call schedule for job execution
- Mentoring of junior technical support and engineers to build knowledge and expertise .
Fuel your passion To be successful in this role you will:
- Have a Bachelor's degree in science , technology, engineering or mathematics
- Displays initiative, is self-driven & flexible
- Demonstrate strong analytical and problem solving skills
- Have ability to develop and mentor others
- Availability on call outside of normal business hours
- Good communication skills
- Thorough understanding of PL technology and Service Delivery requirements
- Have significant operational experience
Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer home office modality (details will be agreed with the Hiring Manager) .
Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients
• Come join us and grow with a team of people who will energize and inspire you!
The Baker Hughes internal title for this role is: Services Experienced Professional - Resource Management
About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress
• Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
