Description:The IT Administrator is responsible for the day-to-day administration, maintenance, and support of the organization's information technology infrastructure. This role ensures the stability, security, and performance of hardware, software, networks, and user systems while providing exceptional technical support to employees. The IT Administrator also assists with technology projects, cybersecurity initiatives, system upgrades, and vendor coordination. Balances end-user support with hands-on system and network administration, including active involvement in GCC High environment management.This position will require specialized education and related experience. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 2-4 years of related experience.Essential functionsEnd-User & Onsite SupportProvide daily onsite technical support for employees, including desktops, laptops, mobile devices, printers, and AV systemsTroubleshoot and resolve hardware, software, and connectivity issues in a timely mannerManage user onboarding/offboarding, including account setup, access provisioning, and device configurationSupport Office 365 apps, including Outlook, Teams, SharePoint, and OneDriveMaintain documentation via our ticket and change management system of support requests, resolutions, and IT proceduresSystems AdministrationAdminister and maintain Windows Server environments, Active Directory, and Group PolicyAdminister and maintain Linux Server and hypervisor and virtualization / container environmentsManage Microsoft and Google tenants, including:User identity and access managementConditional access policies and MFASecurity & compliance configurations aligned with NIST/CMMCPerform regular system updates, patching, backups, and disaster recovery readinessMonitor system performance and proactively address issuesNetwork AdministrationMaintain and support LAN/WAN infrastructure, including switches, routers, firewalls, and VPN solutionsMonitor network performance, uptime, and securityManage network segmentation and secure access controls as required for our commercial and secure environmentsTroubleshoot network outages and connectivity issuesWork with vendors and ISPs for escalation and resolutionSecurity & Compliance (Commercial/Fed/Mil Environment)Ensure adherence to NIST 800-171, NIST 800-172, CMMC, and DFARS compliance standardsSupport implementation and enforcement of security policies, endpoint protection, and monitoring toolsAssist with audits, documentation, and risk assessmentsManage secure access requirements for system users and external partnersComplies with all policies and procedures pertaining to the protection of the Company's Information Assets, Security and Systems and that of its clients.PM22Requirements:Qualifications - Level SpecificProvide onsite support and escalation point for Level 1 issuesAdminister:Active Directory, Group PolicyMicrosoft 365 (Commercial and Secure) - users, licenses, & security policiesManage endpoint tools (Intune, SCCM, or similar)Support network infrastructure (switches, firewalls (hardware and virtual), VPNs)Perform system patching, monitoring, backups, and recoveryAssist with compliance efforts (NIST, CMMC and other documentation)Troubleshoot moderate-to-complex system and network issuesQualifications-General3+ years of experience in IT support and systems/network administrationExperience with Microsoft On Prem and Hosted environmentsStrong knowledge of:Windows Server, Active Directory, DNS, DHCPLinux Server and Desktop operating systems and managementNetworking (TCP/IP, VLANs, VPNs, firewalls)Endpoint management (Intune, SCCM, or similar)Experience supporting users in an onsite environmentUnderstanding of security frameworks (NIST, CMMC)Ability to troubleshoot across hardware, software, and network layersPreferred QualificationsExperience in commercial and federal contract manufacturing environmentsFamiliarity with Microsoft 365 and Azure CommercialFamiliarity with Azure Government / GCC High security & compliance toolsCertifications such as:CompTIA Security+, Network+, or similarMicrosoft certifications (Azure, M365, Security)CISSP or equivalent (a plus)Soft SkillsStrong customer service orientation and communication skillsAbility to work independently while supporting a team onsiteDetail-oriented with strong documentation habitsProblem-solving mindset with a proactive approachWork EnvironmentOnsite role supporting internal staffMay require handling sensitive or controlled informationMust meet eligibility requirements for working within CMMC/ITAR compliant IT systemsTravel requiredInfrequent travel may be required (3-4 times per year)Work authorization/security clearance requirementsMust be authorized to work in the USCertain customer projects may require employees assigned to those projects to meet specific government, security, contractual, or export control requirements, which may include U.S. citizenship or other work authorization restrictions. Eligibility requirements will vary based on project assignments.PIeb73f23637a6-29448-41017967PDN-a2662985-2785-419a-aea3-71389f5c0470
