Job Description
SENIOR QA/QC SPECIALIST
(Auditor)
Salary Information:B25, $7,000 - $7,400.00/MO.
State Classification: 1050 - Auditor IV
FLSA Status: Exempt
Posting Number: 25-5687-3R
Location: Austin, Fort Worth, Waco, Houston, San Antonio or Lubbock, TX
Telework Option:TDA does not offer telework, and all employees are required to be physically present for work
HOW TO APPLY
Apply online via CAPPS. Applicants applying in WIT must complete the supplemental questions to be considered for the position. To complete the supplemental questions, go to CAPPS Recruit.
WHAT YOU'LL DO
The Senior QA/QC Specialist will work in a fast-paced, multi-faceted environment reviewing and drawing conclusions regarding complaints submitted to the Texas Department of Agriculture (TDA) regarding the Food & Nutrition (F&N) program. You will assist in developing processes and procedures to ensure the quality and consistency of all aspects and functions of the F&N's required complaint activities, including ensuring compliance with federal and state requirements, specifically, involves determining adherence to and implementation of the laws set forth by the United States Department of Agriculture (USDA) Child Nutrition Programs (CNPs) administered by the Texas Department of Agriculture (TDA) Food and Nutrition Division (F&N). Responsible for the timely and thorough completion of complaints submitted through various means. You may supervise the work of others. You will perform under limited supervision with considerable latitude for the use of initiative and independent judgment.
PRIMARY RESPONSIBILITIES
Examine and analyze management operations, internal control structures, systems, policies, procedures, processes, tools, work instructions, internal records, and data for reliability, adequacy, accuracy, efficiency, and compliance with applicable laws, rules, regulations, and policies within established timelines related to submitted complaints and records management functions.
Research and perform internal reviews of complaints that are highly complex or primarily large in scale, and mentor others in their research of complaints. This includes coordinating assignments and research activities to determine compliance, identify trends in non-compliance, determine the root cause of non-compliance, and possibly conduct follow-up assessments to check the implementation of recommendations for efficiency. Specifically, overseeing the conducting of necessary research to provide data to management as it collaborates with the Program Advancement Section to identify and analyze trends, research, and report on operational efficiency and effectiveness regarding complaints.
Evaluate staff work products and document compliance or deviations from internal policies, processes, procedures, and tools. Prepare reports to record the results of the work performed, including interviews, data analysis, and other documentation. Keep the Quality Assurance and Quality Control Director apprised of staff performance issues. May provide input on staff performance appraisals.
Prepare and present reports, including the preparation of outlines, assignment of complaints, drafting of reports, review of draft reports with management, incorporation of feedback into final reports as appropriate, and submission of final reports for review and approval.
Assist in developing the annual review plan, including scopes, objectives, processes, and deliverables that test controls and provide conclusions on the audit objectives related to complaints. To include developing standardized complaint processes and office policies for effectively applying professional internal research standards. May serve as a liaison reporting on complaints with internal staff and coordinating on management responses for internal and external audits.
Will serve as the sectional backup for the Senior QA/QC Specialist assigned to oversee QA/QC Review responsibilities.
Oversee the maintenance of the record-keeping and filing system for complaints, including correspondence, forms, and documents, in accordance with the agency's Records Management Policy.
Follow all TDA policies and procedures.
Perform other duties as assigned.
Qualifications:
QUALIFICATIONS/REQUIREMENTS FOR THE POSITION (To be considered for the position, applicants must submit a State of Texas Application through CAPPS or WIT - experience listed on the application and/or resume must state how each of the following qualifications are met).
Bachelor's degree (one year of work experience related to the primary responsibilities may substitute for one year of college).
Five (5) years of work experience in regulatory and financial compliance or conducting quality state reviews, including auditing, testing, researching complaints, records management, corrective action implementation, statistical analysis, and report preparation of which two (2) years must have been overseeing (senior/lead/supervisor/manager level) the work of others.
Substitution Clause: Master's degree in Accounting OR Certified Internal Auditor (CIA), Certified Public Accountant (CPA) Certified Government Auditing Professional (CGAP) may substitute for (2) years of required work experience.
PREFERRED QUALIFICATIONS
Experience working with federal programs.
Experience working with Smartsheet.
Experience using TeamMate+.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of accounting and auditing methods and systems; and of generally accepted auditing standards and procedures.
Skill in the use of a computer, applicable software and sampling techniques; and in providing excellent customer service to both internal and external customers.
Ability to compose clear and concise audit reports; to gather and analyze accurate and relevant audit information; to evaluate accounting and management operations systems for accuracy and legal conformance; to accurately complete and assemble audit working papers; to oversee the work of others; communicate effectively, both orally and in writing; to exercise sound judgment and discretion; and to maintain the highest level of confidentiality.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
Requires working in a normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Involves periods of sedentary work alternating with periods of work that may involve walking; standing; pulling and pushing; kneeling, stooping, and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to forty (40) pounds. Involves traveling by plane and/or car, frequently driving for long distances and frequent overnight travel (up to 10%). Must be able to complete individual travel, as well as traveling with a group, for assignments. Must be able to work extended periods at a computer and may require working extended hours and some evenings and weekends, as needed.
TELEWORK & WORK HOURS
The agency does not offer telework. TDA employees are required to be physically present for work.
The agency's core business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. TDA also provides limited customer service between 6:00-8:00 a.m. and 5:00-6:00 p.m.
H-1B Visa Sponsorship
We are unable to sponsor or take over sponsorship of an employment Visa.
BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
ü Retirement Plan
ü Paid Group Health & Life Insurance for employees
ü Paid Holidays
ü Paid Vacation Leave
ü Paid Sick Leave
ü Longevity Pay
ü Dental
ü Vision
ü Dependent Optional Life Insurance
ü Voluntary AD&D Insurance
ü Dependent Health & Life Insurance
ü Health & Dependent care flexible spending accounts
Only candidates selected for an interview will be contacted. A skills exercise may be conducted at the time of the interview.
Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Careers Section , you may check the status of your application by accessing your profile and selecting My Jobpage and then selecting My Submissions. To be considered for the position, applicants must complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section.
*A valid government-issued driver's license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver's license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day
Background Checks: A criminal conviction records check is required for applicants who are selected for a position.
Foreign Credentials: upload an evaluation of your coursework if you have obtained a degree(s) from a school outside of the United States; otherwise, we cannot give you credit for your degree. Some organizations that provide evaluation services are:
Foreign Credential Services of America
1910 Justin Lane, Austin, TX 78757-2411
Phone: 512-459-8428
SpanTran: The Evaluation Company
2400 Augusta Drive, Suite 451 Houston, TX 77057
Phone: 713-266-8805
Global Credential Evaluators, Inc.
P.O. Box 9203 College Station, TX 77842
Phone: 512-528-0908
