Job#: 3038601 Job Description: Business AnalystLocation: Greenwood Village, Colorado (Partial Remote) Role OverviewThe Business Analyst supports Product Managers by defining business needs, gathering requirements, and analyzing digital product performance. This role is central to the Mobile & Billing Digital Journeys team, which focuses on improving how customers interact with billing, payments, and mobile services through portals and applications. The analyst will help accelerate the discovery and delivery of new features by ensuring solutions are well-documented and prioritized before development begins. Key ResponsibilitiesPartner with Product Managers and stakeholders to gather, analyze, and document requirements for digital product functionality.Analyze current-state and future-state workflows to identify gaps and opportunities for improvement.Facilitate meetings to align on requirements, clarify priorities, and drive a shared understanding of business needs.Compile, interpret, and present data from multiple sources to identify trends and inform product decisions.Create business documentation, including process maps, requirements documents, and gap analyses.Use analytics tools to evaluate product performance, customer experience, and business metrics.Support the evaluation of enhancements, defects, and production issues by assessing business impact.Required Qualifications3+ years of experience in business analysis, data analysis, or digital product analysis.Experience supporting customer-facing digital experiences, such as web portals or mobile applications.Proficiency in creating Product Requirements Documents (PRDs) and Business Requirements Documents (BRDs).Proven ability in the discovery phase of the SDLC, including problem definition and requirements gathering.Experience using analytics tools (e.g., Tableau, Adobe Analytics) to inform business decisions.Skilled in process visualization, including mapping customer journeys and creating workflow diagrams.Experience with Agile methodologies and tools like Jira and Confluence.Experience in the telecom industry and with B2B digital or portal environments.Bachelor’s degree in business, analytics, information systems, or a related field, or equivalent experience.Preferred QualificationsExperience with process visualization tools, particularly Lucid.Domain-specific experience in billing, payments, or mobile services.Familiarity with AI-enabled productivity or analytics tools for data exploration.Experience querying and analyzing data using SQL or similar tools.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policyEverforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.VEVRAA Federal Contractor.We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.PDN-a218aab7-7f69-406a-97e0-8bd0482cc768
