Career Area:Product Support
Job Description:About the Role:The
Field Electrical Technician (eTech) supports the development, implementation, and continuous improvement of new and existing products while providing hands-on technical expertise at customer sites. This role requires 50%+ travel to support field operations, troubleshooting, commissioning, and product performance activities.
Additional Information:- Preferred Location: Midland, Texas
- Additional Location: Fort Worth Texas
- This role requires 50% travel
- This role does not offer sponsorship
- Relocation assistance is available
What Will You Do:- Serve as the primary technical resource for customers and dealers, providing electrical systems expertise, troubleshooting support, and on-site guidance to resolve complex product and performance issues.
- Partner with customers, service teams, manufacturing, and product development to translate field feedback into product improvements that enhance quality, reliability, and customer satisfaction.
- Investigate product quality and reliability concerns, perform root cause analysis, and drive corrective actions to prevent recurrence and improve overall product performance.
- Evaluate manufacturing and design processes, identify opportunities for improvement, and provide engineering recommendations that optimize product quality, serviceability, and production efficiency.
- Communicate technical specifications, product updates, and service recommendations clearly to both technical and non-technical stakeholders while tracking and managing product issue resolution.
- Travel extensively (up to 50% or more, including domestic and international travel) to support customers, conduct field investigations, deliver training, and develop deep subject matter expertise in electrical systems and product applications
Top Candidates Will Have:- Electrical Engineering Degree or technical equivalent degree
Skills You Will Have:- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Summary Pay Range:$97,530.00 - $146,290.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:September 29, 2026 - October 9, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
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