JOB DESCRIPTION
As a key member of the executive leadership team, the VP Casino & Retail Operations provides strategic direction and operational oversight across all Cherokee-branded casino and retail properties. This position is responsible for ensuring financial performance, operational efficiency, and regulatory compliance while promoting CNE’s Big 6 operating standards. The VP plays a critical role in capital planning, new development initiatives, and long-term strategic growth to maintain market leadership and profitability.
JOB RESPONSIBILITIES
- Lead and execute the annual business planning process for all Cherokee-branded casino and retail properties.
- Collaborate with senior leadership to develop and refine strategic and operational plans aligned with company goals.
- Direct property management teams to achieve financial, operational, and market share targets.
- Establish and enforce standards for operational excellence and superior guest service consistent with CNE’s Big 6 standards.
- Oversee capital investment planning and make recommendations to sustain and grow market share.
- Monitor financial performance, forecasts, and budgets; implement corrective actions as needed.
- Provide strategic leadership on new development, acquisitions, and integration opportunities.
- Ensure adherence to all regulatory, company, and tribal gaming commission requirements.
- Foster a culture of safety, compliance, and accountability across all properties.
- Stay informed on industry trends and economic factors affecting market performance.
- Lead, mentor, and develop property leaders to enhance decision-making and operational execution.
JOB QUALIFICATIONS
- Bachelor’s degree in Business, Hospitality, Accounting, Marketing, or related field required.
- Minimum of 15 years of progressive leadership experience in the gaming industry, including experience in tribal gaming operations; or an equivalent combination of education and experience.
- Proven success managing large-scale, multi-property operations with a focus on financial performance and guest experience.
- Exceptional strategic planning, leadership, and communication skills.
- Strong analytical and problem-solving abilities with the capacity to manage multiple priorities.
- Proficiency in Microsoft Office Suite.
- Must be able to obtain and maintain licensing from the appropriate gaming authority.
