Company Description: A
subsidiary of the Veolia Group, Veolia North America (VNA) has been the top-ranked environmental company in the United States for three consecutive years and is the country's largest privately owned water operator and technology provider, as well as the leader in hazardous waste and pollution control. It offers a full range of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. VNA serves clients in the commercial, industrial, healthcare, higher education, and public sectors throughout North America. Headquartered in Boston, Massachusetts, Veolia North America has more than 10,000 employees working at over 350 locations across the continent.
www.veolianorthamerica.com
Job Description
The Customer Service Representative is responsible for responding to our customers' needs.
Main responsibilities:
- Receive and manage customer calls;
- Place customer orders and communicate with shipping staff from different functional units, if necessary, to provide them with the information needed for the efficient management of operations;
- Ensuring effective communication between the different operational departments of the company (technical services, credit department and operations) in relation to our clients' requests;
- Responding to inquiries regarding our products and services;
- Follow-up with clients;
- Prepare the offers;
- Manage client files;
- All other related tasks.
- Qualifications
and Requirements:
- High school diploma;
- Bilingualism is essential (English and French / to meet Canadian-level demands);
- 1 to 3 years in a similar position;
- Proficiency in MS Office applications, Google Mail and Google Drive;
- Strong analytical skills;
- Customer-centric approach;
- Autonomy, initiative and flexibility;
- Well organized;
- Strong oral and written communication skills;
- Ability to manage multiple projects simultaneously.
Work Environment:
Permanent, full-time position with a work schedule of Monday to Friday, 8:00 a.m. to 4:30 p.m.
The incumbent spends most of their time in an office environment. The position may require extended periods of sitting; working on the telephone and/or computer, as well as interacting with other staff members and clients.
Additional Information:
Why join our team of Resource Makers
Come Resource the World with us!
- Act today to create the world of tomorrow;
- A company in constant growth;
- A multitude of large-scale projects where you can put your talent to good use;
- Challenges tailored to your abilities and no routine;
- The opportunity to develop your career according to your professional goals;
- Internal and external training and support programs;
- Highly competitive remuneration, pension plan and benefits;
- Multidisciplinary work teams and a workplace focused on occupational health and safety.
- We thank all applicants for their application, however only shortlisted candidates will be contacted.
The use of the masculine gender in this document is solely for the purpose of brevity.
Veolia North America is committed to the principle of equal opportunities in employment and advancement for all current and potential employees, as well as a work environment
free from discrimination and harassment.
